City of Winnipeg launches online tracker for 311

Source: City of Winnipeg/Twitter

Winnipeggers who are looking for help from the city will now be able to see up to date wait times for 311.

The city has now made it possible for residents to check 311 wait times online to determine the best times to call.

The wait times are updated every five minutes and also provide average talk times per call.

"A lot of people were looking to find out when the best time is to call 311, when is the wait a little less," said Felicia Wiltshire, the director of customer service and communications for the City of Winnipeg.

"Now they are able to look online and see what the current wait time is, if you're calling by phone, and it should help them make decisions about the best time to contact 311."

The online tracker also shows the average wait times for the day as well as the day before. People can also take a deeper dive by looking at the collected data.

Wiltshire said internally the city has been tracking 311 wait times since the service started, but they are the first city in Canada to post the times online.

She added there is hope this tracker will also level out wait times so peak wait times aren't so high in the city.

All the information can be found on the city's website.