MPs to invite Rogers execs, CRTC and Champagne amid study on outage
Parliamentarians on the House of Commons Industry and Technology committee voted unanimously on Friday to study the Rogers Communications outage, with at least two meetings scheduled before July 30.
Members will invite company executives, representatives from the Canadian Radio-television and Telecommunications Commission (CRTC), and Industry Minister Francois-Philippe Champagne to speak about the outage that saw millions of customers lose internet and wireless services a week ago.
They will review the causes of the disruption and the impact on Canadians, consumers, businesses as it relates to health care, law enforcement and financial sectors, as well as the best practices to prevent a similar situation from happening again.
The meeting is in response to requests by Liberal, Conservative and NDP MPs.
“The Liberal members of this committee share the frustration millions of Canadians experienced last week when Rogers experienced an unprecedented system failure and seek to examine this issue in a fair comprehensive manner on their behalf,” reads a letter penned by Liberal MPs.
Rogers says the “network system failure” was triggered by a maintenance update to the core network, which caused routers to malfunction.
In a status update about the situation on Wednesday, Rogers president and CEO Tony Staffieri called the network outage “unacceptable” and said the company is doing everything it can to ensure it won’t happen again.
“Our customer service representatives are working around the clock and have caught up on the backlog of issues. We have also increased the credit on all our customers’ bills, as some of you experienced longer delays in resuming services,” the statement reads.
The company announced this week it would reimburse customers for up to five days of service for the inconvenience.
A Rogers spokesperson confirmed to CTVNews.ca on Friday executives will attend and provide testimony to the committee to aid in the study.
“We will work collaboratively with the members on the Standing Committee on Industry, Science, and Technology to provide details on the cause of the outage and the actions we are taking to enhance the reliability of each of our networks moving forward, including through formal mutual support agreements,” said Nilani Logeswaran.
Bloq Quebecois MP Martin Champoux and NDP MP Alexandre Boulerice proposed to also invite Public Safety Minister Marco Mendicino to testify in relation to cyber security threats.
“There are questions of national security and safety. We cannot disregard the idea that there could also be potential cyber threats from various hostile nation states now and in the future,” said Boulerice.
However, Liberal MP Nate Erskine-Smith objected to the move.
“I think we're allowing ourselves to blow this thing up unnecessarily,” said Erskine-Smith.
“The importance of a narrow focus here is accountability, so we understand what happened and ensuring that it will not happen again and network resiliency is the responsibility ultimately here of CRTC and the industry minister.”
The committee decided they would punt the proposal to invite Mendicino to the fall, if they still feel it’s necessary.
Champagne met with the CEO of Rogers and the heads of other telecommunications service providers on Monday. During the meeting, he tasked them with creating a formal agreement -- within 60 days -- to pool resources, guarantee emergency roaming, and come up with a communications plan to better inform Canadians during crises.
A spokesperson for Champagne’s office said they are “aware” of the invitation to appear before the committee and will “continue to collaborate” with members.
The CRTC is also studying the issue and has requested several responses from Rogers about the cause of the outage by July 22.
IN DEPTH
Budget 2024 prioritizes housing while taxing highest earners, deficit projected at $39.8B
In an effort to level the playing field for young people, in the 2024 federal budget, the government is targeting Canada's highest earners with new taxes in order to help offset billions in new spending to enhance the country's housing supply and social supports.
'One of the greatest': Former prime minister Brian Mulroney commemorated at state funeral
Prominent Canadians, political leaders, and family members remembered former prime minister and Progressive Conservative titan Brian Mulroney as an ambitious and compassionate nation-builder at his state funeral on Saturday.
'Democracy requires constant vigilance' Trudeau testifies at inquiry into foreign election interference in Canada
Prime Minister Justin Trudeau testified Wednesday before the national public inquiry into foreign interference in Canada's electoral processes, following a day of testimony from top cabinet ministers about allegations of meddling in the 2019 and 2021 federal elections. Recap all the prime minister had to say.
As Poilievre sides with Smith on trans restrictions, former Conservative candidate says he's 'playing with fire'
Siding with Alberta Premier Danielle Smith on her proposed restrictions on transgender youth, Conservative Leader Pierre Poilievre confirmed Wednesday that he is against trans and non-binary minors using puberty blockers.
Supports for passengers, farmers, artists: 7 bills from MPs and Senators to watch in 2024
When parliamentarians return to Ottawa in a few weeks to kick off the 2024 sitting, there are a few bills from MPs and senators that will be worth keeping an eye on, from a 'gutted' proposal to offer a carbon tax break to farmers, to an initiative aimed at improving Canada's DNA data bank.
Opinion
opinion Don Martin: Gusher of Liberal spending won't put out the fire in this dumpster
A Hail Mary rehash of the greatest hits from the Trudeau government’s three-week travelling pony-show, the 2024 federal budget takes aim at reversing the party’s popularity plunge in the under-40 set, writes political columnist Don Martin. But will it work before the next election?
opinion Don Martin: The doctor Trudeau dumped has a prescription for better health care
Political columnist Don Martin sat down with former federal health minister Jane Philpott, who's on a crusade to help fix Canada's broken health care system, and who declined to take any shots at the prime minister who dumped her from caucus.
opinion Don Martin: Trudeau's seeking shelter from the housing storm he helped create
While Justin Trudeau's recent housing announcements are generally drawing praise from experts, political columnist Don Martin argues there shouldn’t be any standing ovations for a prime minister who helped caused the problem in the first place.
opinion Don Martin: Poilievre has the field to himself as he races across the country to big crowds
It came to pass on Thursday evening that the confidentially predictable failure of the Official Opposition non-confidence motion went down with 204 Liberal, BQ and NDP nays to 116 Conservative yeas. But forcing Canada into a federal election campaign was never the point.
opinion Don Martin: How a beer break may have doomed the carbon tax hike
When the Liberal government chopped a planned beer excise tax hike to two per cent from 4.5 per cent and froze future increases until after the next election, says political columnist Don Martin, it almost guaranteed a similar carbon tax move in the offing.
CTVNews.ca Top Stories
BREAKING Serial sexual offender linked to unsolved 1970s homicides of four Calgary girls, women
An investigation into unsolved historical homicides from the 1970s has linked the deaths of two girls and two young women in and around Calgary to a now-deceased serial offender.
Woman with liver failure rejected for a transplant after medical review highlights alcohol use
For nearly three months, Amanda Huska has been in an Ontario hospital, part of it on life support, because of severe liver failure. Her history of alcohol use is getting in the way of her only potential treatment: a liver transplant.
Video appears to show Sean 'Diddy' Combs beating singer Cassie in hotel hallway in 2016
Security video aired by CNN appears to show Sean 'Diddy' Combs physically assaulting singer Cassie in a Los Angeles hotel hallway in 2016.
Scottie Scheffler isn't the first pro golfer to be arrested during a tournament
Scottie Scheffler's arrest hours before his second-round tee time at the PGA Championship in Louisville, Kentucky, will go down as one of the most shocking in professional golf history. It certainly wasn't the first, though.
B.C. man 'attacked suddenly' by adult grizzly near Alberta border: RCMP
A B.C. man is recovering from multiple injuries after he was "attacked suddenly" by an adult grizzly bear near Elkford Thursday afternoon.
Anglers reel in 3.5-metre-long tiger shark off coast of Florida: 'She found my bait'
A group of fishers said it took roughly 20 minutes to reel in this 3.5-metre-long tiger shark off the coast of Florida.
Canadian convicted of attacking Nancy Pelosi's husband with a hammer sentenced to 30 years
The man convicted of attempting to kidnap then-U.S. House Speaker Nancy Pelosi and attacking her husband with a hammer was sentenced Friday to 30 years in prison.
NEW What a wildfire survivor says she regrets not grabbing before leaving home
Carol Christian had 15 minutes to evacuate her home during the Fort McMurray wildfires in 2016. She ended up losing the house and everything inside. Now, she wants to share the lessons she learned.
World No. 1 golfer charged with police officer assault before PGA Championship second round
World number one golfer Scottie Scheffler was arrested and charged with the assault of a police officer in what he called a 'chaotic situation' before being released in time to start his second round at the PGA Championship on Friday.
Local Spotlight
'Another pair of eyes watching over me:' How a B.C. woman's service dog saved her from drowning
A B.C. woman says her service dog pulled her from a lake moments before she had a seizure, saving her life.
Starbucks fan on decades-long journey to visit every store in the world
A Starbucks fan — whose name is Winter — is visiting Canada on a purposeful journey that began with a random idea at one of the coffee chain's stores in Texas.
'Sacred work': Sask. First Nation learning how to conduct its own underground searches
Members of Piapot First Nation, students from the University of Winnipeg and various other professionals are learning new techniques that will hopefully be used for ground searches of potential unmarked grave sites in the future.
'It could mean a cure': Cautious optimism for groundbreaking ALS research at Western
ALS patient Mathew Brown said he’s hopeful for future ALS patients after news this week of research at Western University of a potential cure for ALS.
B.C. musician's song catches attention of Canucks
When Adam Kirschner wrote 'Slap Shot,' he never imagined the song would be embraced by his favourite team.
'We're on standby': Team ready to help entangled right whale in Gulf of St. Lawrence
A team is ready to help an entangled North Atlantic right whale in the Gulf of St. Lawrence.
Thieves caught on camera stealing pet chicken from North Vancouver backyard
A $200 reward is being offered by a North Vancouver family for the safe return of their beloved chicken, Snowflake.
Adopted daughter in the Netherlands reunited with sister in Montreal and mother in Colombia, 40 years later
Two daughters and a mother were reunited online 40 years later thanks to a DNA kit and a Zoom connection despite living on three separate continents and speaking different languages.
'Reimagining Mother's Day': Toronto woman creates Motherless Day event after losing mom
Mother's Day can be a difficult occasion for those who have lost or are estranged from their mom.