‘Calm, steady voice’ on 911 line remembered after sudden death of Sudbury dispatcher

A video tribute posted by the Greater Sudbury Police Service to honour the late Glen Sonier's 33 years of services as a 911 dispatcher.

A veteran 911 dispatcher who spent nearly 33 years as the composed, reassuring voice on the other end of emergency calls has died suddenly, prompting tributes from police, firefighters and provincial associations.

Glen Sonier, Badge #7660, passed away on June 12. He joined the Greater Sudbury Police Service in 1993 and worked as an emergency communications professional, a role the service described as the “thin gold line” connecting people in crisis to first responders.

“For close to 33 years, Glen dedicated his life to protecting and serving our community as a 911 emergency communications professional,” the Greater Sudbury Police Service said in a social media post.

‘The calm, steady voice’

Colleagues and front-line workers highlighted Sonier’s ability to remain composed during some of the worst moments of callers’ lives, providing reassurance and helping ensure the safety of both the public and officers.

“Glen was often the calm, steady voice people heard on some of their worst days,” Sudbury police wrote.

“With compassion, professionalism, and unwavering focus, he provided reassurance in moments of crisis and helped ensure the safety of both our community and our officers.”

The Sudbury Professional Fire Fighters also paid tribute to Sonier’s composure and commitment.

“Whether supporting police officers, firefighters, or those in need, he was a calm and steady voice during some of life’s most difficult moments,” the firefighters’ association said in its own social media post.

Recognized for making a difference

In 2023, Sonier received the ‘On-Duty Difference Maker – Civilian Police Service Employee’ award from the Police Association of Ontario. The Greater Sudbury Police Service said the award reflected the dedication and care he brought to every call and every person he served.

Tributes from across emergency services

The London Police Association also noted how Sonier was a former Ontario Police Association hero of the year, adding to the expressions of grief from across the province.

“Tough week for the policing community,” the London Police Association wrote.

“We are heartbroken to share the sudden passing of Glen Sonier, a devoted member of Sudbury police family.”

The Ontario Provincial Police Association offered condolences to Sonier’s family and colleagues, noting that he died while doing the job he loved.

“Glen died doing the job he loved and was well respected,” the OPP Association wrote.

“Our thoughts are with the entire community of call takers and dispatchers, who go above and beyond each and every day to serve our communities and are often the lifeline for our police officers.”

The Sudbury Professional Fire Fighters said Sonier’s professionalism, composure and commitment to public safety earned the respect of all who worked with him.

“His service will not be forgotten and his legacy will live on in the countless lives he helped protect,” wrote Sudbury firefighters.

A colleague, friend and family member

Beyond his professional life, the Greater Sudbury Police Service described Sonier as a son, brother, uncle and friend whose warmth and generosity touched many.

“Glen was an integral part of our policing family, known for his kindness, empathy, and ability to bring humour and light into difficult moments,” the service wrote.

“He supported and uplifted those around him, leaving a lasting impression through the genuine care he showed to both the public and our team.”

“In his memory, let’s support one another through kindness and service,” the London Police Association wrote, encouraging mutual support in the wake of his death.

Sudbury police ended their tribute with a traditional sign-off…

“10-7, my friend. Thank you for your service. We’ve got it from here.”