Director Guillermo del Toro calls out Air Canada over baggage mixup

PARIS -- Director Guillermo del Toro has called out a Canadian airline in a multi-tweet diatribe about his travel woes, which he insists was not fuelled by anger, but rather concern for any passenger attempting to navigate the "Sphinx-like" complexities of baggage retrieval.

The Oscar winner recounted his quest to track down a missing bag in a series of tweets mentioning Air Canada on Thursday, saying the saga began when he arrived in Paris two days ago to be welcomed by "1 lost bag. 1 broken handle."

He tweeted that a series of inquiries to Air Canada over the next 24 hours went unanswered, later realizing that his report had been filed under the wrong email address.

After enlisting the help of friends in Toronto to call the airline, del Toro says he was assured that the bag would arrive, and it did -- but his troubles wouldn't end there.

Del Toro claims Air Canada then handed over the bag to a French delivery service, which after further communication issues, told him to his parcel would be dropped off within a three-hour window.

On the penultimate day of his stay, he waited patiently for the delivery, first by the door, then on the street where he chatted with passersby. Several selfies later, he says, still no bag.

Despite offering to meet his luggage at the airport terminal, del Toro says he has yet to be reunited with his belongings.

It's not about the bag -- although it contains a four-volume set of short stories by Russian writer Anton Chekhov -- or demanding preferential service, he insists.

"In an age of outrage, let me clarify -- this is not an angry thread," he wrote, asking his more than 1.5 million Twitter followers to imagine if another traveller lost a quarter of their vacation to a similar "Sphinx-like" riddle.

He proceeded to take a dig at Air Canada for spending so much on advertising, when it should be "getting a better handle for these matters."

An Air Canada spokesperson said he understood that del Toro had received his luggage Thursday, and representatives have been in touch with him to address any additional concerns.

"We fully appreciate a delayed bag is an inconvenience and we do our utmost to ensure bags arrive with the customers," Peter Fitzpatrick said in an email.

Del Toro signed off of Twitter by entreating the airline to find a better delivery service, citing one-star online reviews of the company, before heading out to enjoy some French cuisine.

Perhaps he would have some beef bourguignon, he mused, or maybe a haricots verts salad.

Del Toro nabbed the Academy Award for Best Director in March for the Ontario-shot merman drama, "The Shape of Water."