London Hydro warns of energy scam

(Source: London Hydro/X)

London Hydro is warning the community of an ongoing energy scam.

Fraudulent calls, texts, and emails are being sent to customers regarding eligibility for the energy relief program.

The hydro company is reminding not to share personal or payment information with anyone. If you aren’t sure if you are talking to a legitimate person associated with London Hydro, call them directly at 519-661-5503.

Here are some tips from the Ontario Energy Board:

Be careful when responding to unsolicited emails, texts, calls, and in-person visits about energy services

Natural gas and electricity customers cannot be disconnected for non-payment between Nov. 15 and April 30

If you get an email, text message, or phone call from someone acting as a utility representative and threatening to disconnect your power during the winter disconnection ban period, don’t answer and contact your utility company directly with the number on your bill

Utilities will not ask for payment through a gift card, e-transfer, or bitcoin

Always be cautious about sharing your personal information or utility account information with anyone

Know who you are dealing with. If someone calls you, ask for their name, the company they represent, and their phone number. If someone is at your door, ask to see identification, such as a company ID badge or business card, with their information on it. If you’re concerned, contact police and your utility company