'This is about moving people': Regions top politician calls for more transit services

Region demands better GO service The Region of Waterloo chair is demanding transit action from the Ford Government. CTV’s Ricardo Veneza explains why.

Waterloo Region’s top politician has urged the Ford government for action and details on its plans for two-way, all-day GO train service to Kitchener in an open letter following complaints from stranded passengers.

On Thursday, a letter from regional chair Karen Redman to Caroline Mulroney, Ontario’s minister of transportation, and Stan Cho, the associate minister, outlined the concerns over frequency and capacity for intercity transit service.

“People felt they were being left behind, they were seeing buses go past because they were overfull so, I sent a letter to minister Mulroney,” said Redman. “We need this transportation — people depend on it.”

The letter outlines three key areas of concern:

MORE BUSES

Earlier this week, Metrolinx, which operates GO Transit, announced it would be expanding bus service from Waterloo to Brampton.

GO bus service is being added on routes 30 and 31 for customers in Waterloo Region:

“I’m really pleased to see that there will be service starting this Saturday,” said Redman. “This is about moving people. This is about reducing greenhouse gas emissions. This isn’t just a good thing to do, it’s the right thing to do.”

One University of Waterloo student noted that all the new rides throughout the weekend appeared to be full.

"I came in September and I've been using the GO bus to Toronto, so I've noticed it's smooth and I like it," said Patrick. "The bus comes every hour and there's always people. It's always kind of full, so I think more buses will do."

GOVERNMENT RESPONSE

Waterloo MPP, Catherine Fife (NDP), brought the issue to Queen’s Park, asking Mulroney when residents could expect a weekend train to get to Kitchener on the Kitchener Line.

“The people of Kitchener and Waterloo are getting left behind by this government. I don’t mean figuratively, I mean literally,” said Fife in the legislature.

Rising to respond, Mulroney backed the government’s track record on transit.

“Kitchener-Waterloo is a growing area and that’s why Metrolinx is constantly monitoring service and ridership levels and that is why just recently we announced increased bus service,” said Mulroney. “While the demand was greater than we even though, the next day we added double decker buses to meet the demand.”

In an email to CTV News, Kitchener-Conestoga MPP, Mike Harris (PC), said pandemic disruptions are still impacting transit ridership and the province is committed to its transit expansion plan.

“We will continue to work closely with CN to incrementally increase service along core sections of the Kitchener corridor that are CN-owned,” read part of Harris’ statement.

The expansion of the Kitchener Line continues to provide 15 minute, two-way, all-day service meant to better serve residents in Kitchener-Waterloo, Guelph-Wellington and beyond.