Express passport service options with downtown Edmonton office closed

An aerial image taken from over Canada Place in downtown Edmonton, with the Walterdale Bridge in the background, on April 9, 2024. (Cam Wiebe / CTV News Edmonton)

Edmonton's downtown passport office remains closed following a water leak, but the federal agency responsible for supplying Canadian travel documents is sharing alternate ways to get them in a hurry.

The office at Canada Place, the city's federal building on Jasper Avenue at 97 Street, has been closed since last week due to flood damage.

Canada's public services department told CTV News Edmonton on Tuesday that Canada Place reopened to the public Friday morning. In an email Thursday, Employment and Social Development Canada spokesperson Maja Stefanovska said the building's passport office remains closed.

Since the federal government announced a leak in the building on Thursday, people needing passport help – including for existing applications, and for express and urgent applications – have been directed to the Service Canada office in Londonderry Mall in north Edmonton.

Stefanovska said people who need express or urgent passport services can receive their passport in four days at Calgary's downtown federal Harry Hays building at 220 4 Ave. SE or the southern Alberta city's Sundance passport office (23 Sunpark Dr. SE), or in five-to-nine days via Edmonton's Londonderry Mall location.

With files from CTV News Edmonton's Alex Antoneshyn