City reporting temporary disruption for 311 system

Source: City of Windsor.

The 311 Service Request System is having a temporary service disruption, according to the city.

It said all channels to submit service requests, such as phone, app, and 311 online, aren’t available. General information about municipal services are still available.

“We are currently experiencing technical difficulties due to a global outage affecting Amazon Web Services (AWS),” the city said.

“The outage has impacted multiple platforms worldwide, and has disrupted connectivity for many companies, including Motorola, the provider of the city’s 311 customer service request software.”