Veterans affairs minister stands firm on record in face of anger, call to resign
Veterans Affairs Minister Lawrence MacAulay is standing firm in the face of anger and frustration at the Liberal government over ongoing delays, backlogs and staff shortages and a call for his resignation.
In an exclusive interview with The Canadian Press, MacAulay said Ottawa is making progress on a number of fronts when it comes to providing better and faster support to veterans after years of complaints and criticism.
That includes hiring hundreds of temporary staff in recent years and awarding a new $570-million contract to an outside organization for the provision of rehabilitations services to ill and injured veterans across the country.
"We have Veterans Affairs up to where it should be," MacAulay said. "And we want to continue to make sure it stays where it should be and to serve veterans in an appropriate manner."
Yet many veterans remain deeply frustrated at ongoing delays, backlogs and staff shortages at Veterans Affairs Canada, which advocates say are adding pain and stress for thousands of former service members already struggling with injuries and illness.
The rehabilitation services contract has also angered the union representing Veterans Affairs employees, which is calling for MacAulay's resignation.
MacAulay, who will represent the government during Friday's Remembrance Day ceremony in Ottawa as Prime Minister Justin Trudeau flies to an international summit in Cambodia, said he has no intention of resigning.
"My job is to do my job," he said. "And that's what I'm going to do and continue to do it."
The Liberal government has been criticized for years for not living up to its promises to ill and injured veterans. That includes its failure to bring back a lifelong disability pension awarded to those in the Second World War and Korea, but not Afghanistan.
More recently, veterans and others have complained about ongoing delays in the processing of disability claims, a longstanding shortage of case managers for those needing extra assistance and insufficient support for families and caregivers.
MacAulay has previously acknowledged that the government needs to do more to ensure veterans receive proper and timely support for illnesses and injuries sustained while in uniform, which he repeated this week.
Yet in the same breath, he cited several figures as evidence that the situation is improving. Those included a reduction in wait times for some types of disability claims and the hiring of hundreds of additional -- mostly temporary-- staff at Veterans Affairs.
"I hope they don't question the progress," he said. "You're fully aware that there has been some substantial progress."
MacAulay also blamed external factors for some of the department's ongoing problems, including a surge in applications for disability benefits and deep staffing cuts under Stephen Harper's Conservative government about a decade ago.
Meanwhile, he defended the contract with Partners in Canadian Veterans Rehabilitation Services, which came into effect this month despite fierce opposition and cries of alarm from the Union of Veterans Affairs Employees.
The government says the contract will help overworked case managers while ensuring veterans have access to a national network of 9,000 psychologists, physiotherapists, social workers and other help across the country.
The Liberals promised in 2015 that the average case manager would have no more than 25 veterans in their caseloads, as many struggled with 40 or more following the Conservative cuts.
The average today still sits closer to 35 when accounting for the dozens of case managers currently off on sick and stress leave, with some still having upwards of 40 or 50, according to the UVAE.
"On the contract itself, (the company) serves 14,000 veterans," MacAulay said. "They have approximately 9,000 medical experts in place across the country to provide the service they need. I don't think it would be very responsible to cancel that contract."
Yet the UVAE alleges the contract will have the opposite effect by adding another layer of bureaucracy with which veterans will have to contend while dramatically changing the role of case managers.
The union has also blasted the department's continued reliance on temporary staff to fix its problems. That issue has also been raised by auditor general Karen Hogan, who is calling for a long-term staffing and funding plan at Veterans Affairs.
The battle between the UVAE and MacAulay came to a head last month when the union wrote to Trudeau asking him to replace MacAulay because its members had lost faith in the minister.
Meanwhile, others are questioning MacAulay's clout at the cabinet table and the Liberal government's interest in veterans given their failure to fix many of the department's longstanding problems.
"Whenever MacAulay speaks, it's always the same thing: 'We think this is the highest priority, we're going to do everything we can,"' said Brian Forbes, executive director of the War Amps and head of the National Council of Veterans Associations, which represents 60 organizations.
"In our humble opinion, all of that is not enough. You've got to make systemic changes."
Asked about the resignation call and his own record, MacAulay cited several more figures about the billions of dollars spent on veterans since the Liberals came to power as well as the recent purchase of land in France to save Juno Beach from development.
"People can assess whether I'm the proper minister or not," he said. "I'm going to continue to do the job that I'm doing the best way I know how in order to make sure we serve veterans."
IN DEPTH
Budget 2024 prioritizes housing while taxing highest earners, deficit projected at $39.8B
In an effort to level the playing field for young people, in the 2024 federal budget, the government is targeting Canada's highest earners with new taxes in order to help offset billions in new spending to enhance the country's housing supply and social supports.
'One of the greatest': Former prime minister Brian Mulroney commemorated at state funeral
Prominent Canadians, political leaders, and family members remembered former prime minister and Progressive Conservative titan Brian Mulroney as an ambitious and compassionate nation-builder at his state funeral on Saturday.
'Democracy requires constant vigilance' Trudeau testifies at inquiry into foreign election interference in Canada
Prime Minister Justin Trudeau testified Wednesday before the national public inquiry into foreign interference in Canada's electoral processes, following a day of testimony from top cabinet ministers about allegations of meddling in the 2019 and 2021 federal elections. Recap all the prime minister had to say.
As Poilievre sides with Smith on trans restrictions, former Conservative candidate says he's 'playing with fire'
Siding with Alberta Premier Danielle Smith on her proposed restrictions on transgender youth, Conservative Leader Pierre Poilievre confirmed Wednesday that he is against trans and non-binary minors using puberty blockers.
Supports for passengers, farmers, artists: 7 bills from MPs and Senators to watch in 2024
When parliamentarians return to Ottawa in a few weeks to kick off the 2024 sitting, there are a few bills from MPs and senators that will be worth keeping an eye on, from a 'gutted' proposal to offer a carbon tax break to farmers, to an initiative aimed at improving Canada's DNA data bank.
Opinion
opinion Don Martin: Gusher of Liberal spending won't put out the fire in this dumpster
A Hail Mary rehash of the greatest hits from the Trudeau government’s three-week travelling pony-show, the 2024 federal budget takes aim at reversing the party’s popularity plunge in the under-40 set, writes political columnist Don Martin. But will it work before the next election?
opinion Don Martin: The doctor Trudeau dumped has a prescription for better health care
Political columnist Don Martin sat down with former federal health minister Jane Philpott, who's on a crusade to help fix Canada's broken health care system, and who declined to take any shots at the prime minister who dumped her from caucus.
opinion Don Martin: Trudeau's seeking shelter from the housing storm he helped create
While Justin Trudeau's recent housing announcements are generally drawing praise from experts, political columnist Don Martin argues there shouldn’t be any standing ovations for a prime minister who helped caused the problem in the first place.
opinion Don Martin: Poilievre has the field to himself as he races across the country to big crowds
It came to pass on Thursday evening that the confidentially predictable failure of the Official Opposition non-confidence motion went down with 204 Liberal, BQ and NDP nays to 116 Conservative yeas. But forcing Canada into a federal election campaign was never the point.
opinion Don Martin: How a beer break may have doomed the carbon tax hike
When the Liberal government chopped a planned beer excise tax hike to two per cent from 4.5 per cent and froze future increases until after the next election, says political columnist Don Martin, it almost guaranteed a similar carbon tax move in the offing.
CTVNews.ca Top Stories
Serial sexual offender linked to unsolved 1970s homicides of four Calgary girls, women
An investigation into unsolved historical homicides from the 1970s has linked the deaths of two girls and two young women in and around Calgary to a now-deceased serial offender.
Woman with liver failure rejected for a transplant after medical review highlights alcohol use
For nearly three months, Amanda Huska has been in an Ontario hospital, part of it on life support, because of severe liver failure. Her history of alcohol use is getting in the way of her only potential treatment: a liver transplant.
Dabney Coleman, actor who specialized in curmudgeons, dies at 92
Dabney Coleman, the mustachioed character actor who specialized in smarmy villains like the chauvinist boss in '9 to 5' and the nasty TV director in 'Tootsie,' has died. He was 92.
BREAKING Craig Berube named as next head coach of Toronto Maple Leafs
The Toronto Maple Leafs have named Craig Berube as their new head coach.
Person charged in random assault on actor Steve Buscemi in New York
A person wanted in connection with the random assault on actor Steve Buscemi on a New York City street earlier this month was taken into custody Friday, police said.
B.C. man 'attacked suddenly' by adult grizzly near Alberta boundary: RCMP
A B.C. man is recovering from multiple injuries after he was "attacked suddenly" by an adult grizzly bear near Elkford Thursday afternoon.
Australia's richest woman seeks removal of her portrait from exhibition
Art is subjective. And while many artists long to share their work with the world, there's no guarantee that the audience will understand it, or even like it.
Video appears to show Sean 'Diddy' Combs beating singer Cassie in hotel hallway in 2016
Security video aired by CNN appears to show Sean 'Diddy' Combs physically assaulting singer Cassie in a Los Angeles hotel hallway in 2016.
A look back at Alberta's record-breaking wildfire season
By the end of the 2023 wildfire season in Alberta, 1,088 wildfires had burned more than 2.2 million hectares of land, and this year, the wildfire season is already in full swing.
Local Spotlight
'Another pair of eyes watching over me:' How a B.C. woman's service dog saved her from drowning
A B.C. woman says her service dog pulled her from a lake moments before she had a seizure, saving her life.
Starbucks fan on decades-long journey to visit every store in the world
A Starbucks fan — whose name is Winter — is visiting Canada on a purposeful journey that began with a random idea at one of the coffee chain's stores in Texas.
'Sacred work': Sask. First Nation learning how to conduct its own underground searches
Members of Piapot First Nation, students from the University of Winnipeg and various other professionals are learning new techniques that will hopefully be used for ground searches of potential unmarked grave sites in the future.
'It could mean a cure': Cautious optimism for groundbreaking ALS research at Western
ALS patient Mathew Brown said he’s hopeful for future ALS patients after news this week of research at Western University of a potential cure for ALS.
B.C. musician's song catches attention of Canucks
When Adam Kirschner wrote 'Slap Shot,' he never imagined the song would be embraced by his favourite team.
'We're on standby': Team ready to help entangled right whale in Gulf of St. Lawrence
A team is ready to help an entangled North Atlantic right whale in the Gulf of St. Lawrence.
Thieves caught on camera stealing pet chicken from North Vancouver backyard
A $200 reward is being offered by a North Vancouver family for the safe return of their beloved chicken, Snowflake.
Adopted daughter in the Netherlands reunited with sister in Montreal and mother in Colombia, 40 years later
Two daughters and a mother were reunited online 40 years later thanks to a DNA kit and a Zoom connection despite living on three separate continents and speaking different languages.
'Reimagining Mother's Day': Toronto woman creates Motherless Day event after losing mom
Mother's Day can be a difficult occasion for those who have lost or are estranged from their mom.