Hardware issue causes backlog in London-area emergency rooms

A hardware issue had patients backed up in London emergency rooms Sunday evening.

London Health Sciences Centre (LHSC) officials say several hospitals in the region were affected by a disruption to the systems which manage patient information electronically.

Emergency rooms at the LHSC’s Victoria and University campuses were impacted.

The disruption started around 9:45 p.m. on Sunday and affected the hospitals ability to register incoming patients.

At one point wait times posted online were more than 18 hours at the Victoria Campus emergency room.

Staff say the issue was resolved Monday morning and staff worked throughout the morning to clear-off the backlog.

They also encouraged patients to utilize the virtual urgent care system to address issues that don’t require an ER visit.

They say no patient information was lost or compromised during the disruption.