'He's in our hearts': Family and friends still seek answers one year after Nathan Wise’s disappearance
It’s been a year since Nathan Wise went missing and his family is no closer to finding out what happened to him.
Some Tim Hortons customers who were told they had won $10,000 from the coffee chain's popular Roll Up To Win contest are now being notified that the prize message was a glitch.
The coffee and doughnut chain said Wednesday that for a few hours on Monday -- the contest's first day -- a "small subset" of players were incorrectly notified that they'd won the company's jackpot draw, a $10,000 daily prize meant to be awarded to one person per day.
The company added that it has offered a $50 gift card as compensation to players who received the erroneous award notice and is in the process of contacting the false winners "to express our regret for the disappointment caused by this error."
Moncton paramedic Luc Masse was among those who thought they had won a big prize only to be informed of the technical issue.
He has yet to be offered a $50 gift card as an apology and feels it's not a fair offer.
"A company like Tim Hortons is recognized as a nationwide brand that people love and cherish. Everybody waits every year for this, Roll up the Rim To Win... and then the first day this happens," he said.
"It kind of leaves a bad taste in your mouth, so to speak. Glitch or not, it shows that I won and I'd like them to honour it."
Masse, who said he stops by Tims for a coffee most days he's at work, believed he won a $10,000 American Express prepaid card on Monday, when he logged onto the app after reaching his paramedic base.
Tim Hortons' annual spring prize contest -- once called Roll up the Rim To Win -- went fully digital in 2021, swapping out printed messages under rolled up coffee rims for scanning a loyalty card or app.
Customers now scan the Tim Hortons app on their smartphone at the time of purchase to earn a "roll" that could reveal a prize like "free doughnut," or scan a loyalty card and later log into the contest's website to see the rolls and prizes they've earned.
After Masse's winner notification appeared, the app froze, but not before he managed to take a screenshot he sent to his wife, saying 'How's your Monday morning going? Here's mine."
His colleagues were just as excited.
"I was like, 'oh my God, I think I won' and then I showed them the message and they were like, 'holy, I think you did."
Masse contacted the Tim Hortons location he had bought his coffee at that day, who directed him to customer service number, where someone told me "it was a technical glitch and there's nothing you could do."
He's disappointed with the response and admits it might affect how often he visits.
"Tim Horton is my coffee. It's my go-to place for coffee, especially when I work, but honestly I haven't been since Monday," he said.
"Will I go again? It's a possibility. How long in between? I have no idea."
The technical glitch Masse experienced comes after Tim Hortons reached a proposed settlement last year in multiple class action lawsuits alleging the restaurant's mobile app violated customer privacy.
As a consolation, the restaurant offered a free coffee and doughnut to affected users.
-- With files from Brett Bundale in Halifax
This report by The Canadian Press was first published March 8, 2023.
It’s been a year since Nathan Wise went missing and his family is no closer to finding out what happened to him.
Dozens of Ontarians are expressing frustration in the province’s health-care system after their family doctors either dropped them as patients or threatened to after they sought urgent care elsewhere.
An Ottawa pizzeria is being recognized as one of the top 20 deep-dish pizzas in the world.
Amazon's paid subscription service provides free delivery for online shopping across Canada except for remote locations, the company said in an email. While customers in Iqaluit qualify for the offer, all other communities in Nunavut are excluded.
The fire burning near Fort McMurray grew from 25 hectares to 5,500 hectares over the weekend.
Russia’s President Vladimir Putin began a Cabinet shakeup on Sunday, proposing the replacement of Sergei Shoigu as defence minister as he begins his fifth term in office.
Police are searching for a male suspect after a man was “slashed in neck” on Sunday morning in downtown Toronto and died.
There were some scary moments for several people on a northern Ontario highway caught on video Thursday after a chain reaction following a truck fire.
Health Canada announced various product recalls this week, including electric adapters, armchairs, cannabis edibles and vehicle components.
English, history, entertainment, math and geography: high school trivia teams could be quizzed on any of it when they compete at the Reach for the Top Nationals in Ottawa in June.
An Ottawa pizzeria is being recognized as one of the top 20 deep-dish pizzas in the world.
A family of fifth generation farmers from Ituna, Sask. are trying to find answers after discovering several strange objects lying on their land.
A Listowel, Ont. man, drafted by the Hamilton Tigercats last week, is also getting looks from the NFL, despite only playing 27 games of football in his life.
The threat of zebra mussels has prompted the federal government to temporarily ban watercraft from a Manitoba lake popular with tourists.
A small Ajax dessert shop that recently received a glowing review from celebrity food critic Keith Lee is being forced to move after a zoning complaint was made following the social media influencer’s visit last month.
The Canada Science and Technology Museum is inviting visitors to explore their poop. A new exhibition opens at the Ottawa museum on Friday called, 'Oh Crap! Rethinking human waste.'
The Regina Police Service says it is the first in Saskatchewan and possibly Canada to implement new technology in its detention facility that will offer real-time monitoring of detainees’ vital health metrics.
Just as she had feared, a restaurant owner from eastern Quebec who visited Montreal had her SUV stolen, but says it was all thanks to the kindness of strangers on the internet — not the police — that she got it back.