The Canadian Transportation Agency is laying out proposed changes to the passenger rights charter.
The reforms come after the Liberal government passed legislation last month to toughen penalties on airlines, shore up the complaint process and target flight disruption loopholes that have allowed airlines to avoid traveller compensation.
The amendments to the Air Passenger Protection Regulations spell out the circumstances when an airline would not have to compensate customers, narrowing the field so that most technical problems will no longer give carriers an out.
The new rules would also allow customers to claim a refund if the government raises the risk level of travel to certain countries or if a flight disruption prevents them from completing their trip within a reasonable period -- well under the current threshold of 48 hours.
The transportation agency is launching public consultations on the proposed overhaul today.
The complaints backlog at the regulator now tops 52,000, roughly triple the tally from a year ago and requiring two years on average per case.
This report by The Canadian Press was first published July 11, 2023.
From artificial intelligence running wild to collapsing ecosystems, a new Canadian government report outlines 35 disruptions that could rattle the country in the near future.
British Columbia serial killer Robert Pickton was attacked and sustained life-threatening injuries in a Quebec prison Sunday in what officials described as a 'major assault.'
In his latest column for CTVNews.ca, former NDP leader Tom Mulcair argues that if there's an unofficial frontrunner in the eventual race to replace Justin Trudeau as Liberal leader, it has to be former Bank of Canada governor Mark Carney.
The Toronto Blue Jays have offered tickets and a signed baseball to a fan who says she was struck in the face by a 110 m.p.h (177 km/h) foul ball at Friday’s game.
An investigation has been opened into the death of Matthew Perry and how the “Friends” actor received the anesthetic ketamine, which was ruled a contributing factor in his death.
Ontario Provincial Police continue to investigate a long weekend fatal boat collision on Bobs Lake, north of Kingston, Ont.
Police in Ontario say a group of suspects charged in an armed home invasion north of Toronto last year were driving a vehicle stolen in a carjacking in Calgary just one month earlier.
A 29-year-old woman has been charged after police say she stole a septic truck from a Manitoba community and drove erratically on the highway.
Members of a killer whale pod related to an orphan orca calf that escaped a remote British Columbia tidal lagoon last month have been spotted off the northeast coast of Vancouver Island.
Police in Ontario say a group of suspects charged in an armed home invasion north of Toronto last year were driving a vehicle stolen in a carjacking in Calgary just one month earlier.
Shelters in Canada are not designed to meet the physical or mental health needs of the growing number of older adults who are homeless, a report released Tuesday says.
A 30-year-old man has been charged with first-degree murder in connection with an alleged homicide in a Belleville, Ont. home early Tuesday morning.
From artificial intelligence running wild to collapsing ecosystems, a new Canadian government report outlines 35 disruptions that could rattle the country in the near future.
A 29-year-old woman has been charged after police say she stole a septic truck from a Manitoba community and drove erratically on the highway.
Four Indian nationals accused in the murder of British Columbia Sikh activist Hardeep Singh Nijjar are all due in court Tuesday.
A federal lawsuit filed Tuesday seeks the removal of a Confederate monument marked as 'in appreciation of our faithful slaves' from outside of a North Carolina county courthouse.
A U.S. federal judge on Tuesday dismissed the felony convictions of five retired military officers who had admitted to accepting bribes from a Malaysian contractor nicknamed 'Fat Leonard' in one of the navy's biggest corruption cases.
The United Nations suspended food distribution in the southern Gaza city of Rafah on Tuesday due to a lack of supplies and an untenable security situation caused by Israel's expanding military operation.
Former New York City mayor Rudy Giuliani pleaded not guilty Tuesday to nine felony charges stemming from his role in an effort to overturn Donald Trump's 2020 election loss in Arizona to Joe Biden.
Donald Trump 's presidential campaign said Tuesday it would begin accepting donations in cryptocurrency as part of an effort to build what it calls a 'crypto army' leading up to Election Day.
An independent commission investigating the deadliest shooting in Maine history plans to take up accusations in a report that contended self-dispatching police officers created “chaos” during the search for the gunman.
The Liberal government will bring its proposal to increase the inclusion rate on capital gains to the House of Commons before the parliamentary summer break, Finance Minister Chrystia Freeland said Tuesday.
As Prime Minister Justin Trudeau continues the 'Team Canada' charm offensive to U.S. lawmakers and business leaders, Canada's ambassador to the United States downplayed the effect of another Trump presidency on Canada.
There is lots of work to do to fight for progressive values and workers on both sides of the Canada-United States border, the prime minister said Tuesday during a trip to Philadelphia.
A northern Ontario public health authority is again advising individuals to protect themselves from the West Nile virus.
Nestle will market a new, US$5 line of frozen pizzas and protein-enriched pastas in the United States which it says it designed specifically for people taking drugs such as Wegovy or Ozempic for weight loss.
As we enter another wildfire season, Environment and Climate Change Canada is advising people to pay attention to air pollution levels and check the Air Quality Health Index – especially on smoky days.
Human testicles contain microplastics and nanoplastics at levels three times higher than animal testes and human placentas, a new small study found.
OpenAI on Monday said it plans to halt the use of one of its ChatGPT voices that 'Her' actor Scarlett Johansson says sounds 'eerily similar' to her own.
Microsoft wants laptop users to get so comfortable with its artificial intelligence chatbot that it will remember everything you're doing on your computer and help figure out what you want to do next.
Sean 'Diddy' Combs has been accused of sexual assault in a new lawsuit filed on Tuesday by Crystal McKinney, a former model and winner of MTV's 1998 Model Mission competition show.
Misa Hylton, the mother of Sean 'Diddy' Combs' son Justin Combs, says her 'heart goes out' to Cassie Ventura in wake of the release of surveillance video footage showing Combs physically assaulting Ventura in 2016.
An investigation has been opened into the death of Matthew Perry and how the “Friends” actor received the anesthetic ketamine, which was ruled a contributing factor in his death.
WestJet has pushed back its planned integration of Sunwing Airlines, a move that represents a setback for the Calgary-based company after acquiring the leisure carrier last year.
The organizers of a month-long boycott of Loblaw-owned stores say they've decided to extend the boycott past May.
Boeing Co. pledged $240 million toward a Montreal-area aerospace cluster, anchoring a provincial plan that aims to make Quebec a global launchpad for development of drones and greener aircraft.
A Barrie couple who lost their home in 2021 to a tornado that devastated a south-end neighbourhood spent an unforgettable day as guests at Buckingham Palace.
It's one of climbing's greatest mysteries: was Everest really conquered for the first time in 1953, or did two mountaineers make it to the summit in 1924, before dying in mysterious circumstances?
Those who want to climb one of the most popular trails on Japan's iconic Mount Fuji will have to book a slot and pay a fee as crowds, littering and climbers who try to rush too fast to the summit cause safety and conservation concerns at the picturesque stratovolcano.
Caitlin Clark signed a multiyear deal with Wilson Sporting Goods for a signature basketball line, the company announced Tuesday.
The Toronto Blue Jays have offered tickets and a signed baseball to a fan who says she was struck in the face by a 110 m.p.h (177 km/h) foul ball at Friday’s game.
Craig Berube says the opportunity to help a team with a wealth of talent get over the hump in the playoffs was a driving force in becoming head coach of the Toronto Maple Leafs.
California could eventually join the European Union in requiring all new cars to alert drivers when they break the speed limit.
Almost everyone is guilty of distracted driving at one point and time, but according to a report from Transport Canada using their most recent data from 2021, 25 per cent of fatal crashes involve speeding, while another 20 per cent involve distracted driving.
Industry Minister François-Philippe Champagne says federal opposition parties should be 'celebrating' the recently announced electric vehicle deals, despite their criticisms the Liberals refuse to make public the terms and conditions laid out in the contracts.
Montreal photographer captured the moment a Canada Goose defended itself from a fox at the Botanical Garden.
Public libraries in Atlantic Canada are now lending a broader range of items.
Flashes of purple darting across the sky mixed with the serenading sound of songs will be noticed more with spring in full force in Manitoba.
Catching 'em all with impressive speed, a 7-year-old boy from Windsor, Ont. who only started his competitive Pokémon journey seven months ago has already levelled up to compete at a world championship level.
A sanctuary dedicated to animals with disabilities is celebrating the third birthday of one of its most popular residents.
2b Theatre recently moved into the old Video Difference building, seeking to transform it into an artistic hub, meeting space, and temporary housing unit for visiting performers in Halifax.
A B.C. woman says her service dog pulled her from a lake moments before she had a seizure, saving her life.
A Starbucks fan — whose name is Winter — is visiting Canada on a purposeful journey that began with a random idea at one of the coffee chain's stores in Texas.
Members of Piapot First Nation, students from the University of Winnipeg and various other professionals are learning new techniques that will hopefully be used for ground searches of potential unmarked grave sites in the future.
Last month’s cyberattack on pharmacy and retail chain London Drugs that forced the closure of all its stores in Western Canada was orchestrated by a “sophisticated group of global cybercriminals” who are demanding a ransom—and say they’ll leak the company’s data if it doesn’t pay up.
Opinion polls continue to show a two-way race in the lead up to the next provincial election, as the BC Conservatives continue to cut into the NDP's lead and BC United's popularity is shorn away.
Another truck appears to have made contact with an overpass in the Lower Mainland, B.C.'s Ministry of Transportation and Infrastructure said Tuesday, though the owner of the vehicle involved says nothing was struck.
The Toronto Blue Jays have offered tickets and a signed baseball to a fan who says she was struck in the face by a 110 m.p.h (177 km/h) foul ball at Friday’s game.
Thousands of TTC workers could walk off the job starting on June 7 after the Ontario Ministry of Labour issued a no-board report to their union on Tuesday.
Police in Ontario say a group of suspects charged in an armed home invasion north of Toronto last year were driving a vehicle stolen in a carjacking in Calgary just one month earlier.
The number of drug-related deaths is awful, says Earl Thiessen, but the demand for recovery should offer some hope.
Robert Pickton is clinging to life in a Quebec hospital after being attacked on Sunday in prison.
A disruption to Internet, television and phone services in several north Calgary neighbourhoods is related to vandalism, CTV News has learned.
Hot and humid weather brought a hefty downpour to the Ottawa area, with a massive shelf cloud looming overhead.
Ontario Provincial Police continue to investigate a long weekend fatal boat collision on Bobs Lake, north of Kingston, Ont.
Ottawa Mayor Mark Sutcliffe says he is running the Ottawa Marathon this coming weekend to raise money for the sole survivor of a multiple homicide in Barrhaven earlier this year.
Three people are in hospital with life-threatening injuries after they were stabbed in Montreal's Plateau-Mont-Royal borough Tuesday evening, police say.
A Quebec court judge has declared inoperable a portion of the province's language law that requires English-language court decisions to be immediately translated into French.
Many schools in Quebec have bans in place to protect children who are allergic to peanuts but the provincial agency that advocates for people living with allergies is actually recommending an end to those policies.
The City of Edmonton says a new property tax subclass is helping in the cleanup of problem residential properties.
Nearly two months ago, the Alberta government launched four investigations into a company that placed people in hospital awaiting assisted-living accommodations into hotels. Today, internal emails shared by the Official Opposition reveal both the province's health and social services ministries received a complaint about the firm, called Contentment Social Services (CSS), months earlier.
Of the pivotal moments the Edmonton Oilers and the Vancouver Canucks encountered in Game 7 of their playoff series Monday night, the dying minutes of the decisive second-round showdown provided arguably the most drama.
An accident or vehicle breakdown on any of the major routes in Halifax can often cause traffic chaos.
Two recent reports of shots fired in Dartmouth, N.S., are under investigation.
A 25-year-old Nova Scotia man is facing several child pornography and bestiality charges.
The trial of a Winnipeg man who has admitted to killing four women has heard he searched the internet to look up the definition of what it means to be a serial killer.
A Winnipeg community centre has been left to deal with the aftermath of a break in, which resulted in a number of items being stolen, including a pitching machine.
People who were out on Lake Winnipeg over the long weekend may have noticed it was different than usual. Water levels are noticeably lower as drought conditions continue for a second straight year.
Regina police are asking people to stay away from the 1200 block of Garnet Street Tuesday afternoon while an operation is underway.
Tuesday marked the final practice for the Moose Jaw Warriors before they head to Saginaw, Mich. for the 2024 Memorial Cup.
Emmett Constant says that his brother Everett isn’t a cold-blooded killer — he’s suffering from a mental illness.
A longtime member of the Toronto Paramedic Services is facing charges in relation to his conduct at a Kitchener, Ont. strip club.
Emergency responders were called to a crash at a busy Cambridge intersection on Tuesday evening.
A 14-year-old is facing charges after fireworks were shot at people in a Kitchener park on Victoria Day.
Emmett Constant says that his brother Everett isn’t a cold-blooded killer — he’s suffering from a mental illness.
The long weekend proved to be a memorable one for members of the Team Saskatchewan U16 flag football team — they brought home some hardware from Kingston, Ontario.
According to Environment Canada, rainfall has been recorded in Saskatoon for nearly half the month as showers, clouds and cool temperatures continue to dominate the forecast.
Three new wildland fires were reported in the Northeast Region on Monday, according to Aviation, Forest Fire and Emergency Services.
The organizers of a month-long boycott of Loblaw-owned stores say they've decided to extend the boycott past May.
A driver involved in a rollover single-vehicle collision near Kapuskasing has been charged with impaired driving, dangerous driving and failing to remain.
Majorie Nowlan, 87, resides within sight of the future Volkswagen battery plant. But unlike most of the neighbours, her land wasn’t bought out.
The City of London has brought in a massive drilling machine to tunnel under Wharncliffe Road. It is part of a $7.3 million project.
Sentencing hearing dates have been set for a 79-year-old woman found guilty of crashing her SUV into a group of young Girl Guides and killing one of them.
An Essa Township woman and her family are in a multi-year dispute with the Nottawasaga Valley Conservation Authority over a secondary unit on her property to house her elderly parents.
Police are providing more details about two people found dead inside a Bradford West Gwillimbury home last week.
A Barrie couple who lost their home in 2021 to a tornado that devastated a south-end neighbourhood spent an unforgettable day as guests at Buckingham Palace.
As weather watchers warn of heat and humidity across southwestern Ontario this week, forecasters also are reminding residents about severe weather, including lightning and thunderstorms.
Melissa Rehorek, 20, was killed in September 1976 in Calgary.
Chris Ferrari and his son were inside their house in the 2500-block of Jos. St. Louis Avenue when fire broke out at approximately 4:30 a.m. Tuesday morning.
Opinion polls continue to show a two-way race in the lead up to the next provincial election, as the BC Conservatives continue to cut into the NDP's lead and BC United's popularity is shorn away.
Last month’s cyberattack on pharmacy and retail chain London Drugs that forced the closure of all its stores in Western Canada was orchestrated by a “sophisticated group of global cybercriminals” who are demanding a ransom—and say they’ll leak the company’s data if it doesn’t pay up.
Dr. Kathleen Ross, a family doctor in Metro Vancouver and president of the Canadian Medical Association, addressed the UN Tuesday – advocating for a Convention on the Rights of Older Persons.
One person is dead after a fight in Penticton early Sunday morning, according to authorities.
A suspect is at large after robbing a convenience store at gunpoint in Merritt, B.C., Friday, according to local police.
After four targeted shootings in four days, Mounties in Kamloops are taking the unusual step of warning the public about two men they believe are likely to be targeted in future violent incidents.
Lethbridge police hit the road over the May long weekend, as part of an ongoing traffic enforcement project.
New data released by the province shows that 124 people died in Lethbridge in 2023 due to a drug overdose, the most ever recorded.
With just over two minutes remaining in the first overtime, Mirko Buttazzoni scored to give the Bandits a 4-3 victory over the Sherwood Park Crusaders Saturday in Brooks.
Two people have been charged with viciously beating a victim this week in Sault Ste. Marie.
Sault police did nothing wrong when a senior in a mental health crisis fractured his finger, Ontario’s police watchdog has concluded.
A 57-year-old suspect in Sault Ste. Marie has been charged with mischief in connection with an incident last month.
79-year-old Madonna Wilkinson has been playing the accordion since she was 15, when she picked one up that had been left behind at one of her parents' rollicking parties in the oceanside town about 25 kilometres north of St. John's, N.L. She has played Sunday masses and St. Patrick's Day parties, and community events of all kinds.
Canada's new $10-a-day child care program is expanding, but there's growing evidence that demand for the program is rising even faster, leaving many parents on the outside looking in.
A new study shows an Atlantic salmon population in southern Newfoundland is disappearing, and it says nearby aquaculture operations are a likely contributor to the decline.
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