A new school year can bring new routines for kids, including more time away from their parents. For some, that means walking to and from school, taking public transit or heading to sports and other activities on their own. Those first steps toward independence also make it important for children to know what to do if they are faced with an emergency. E Comm is encouraging parents and caregivers to make sure kids understand when to call 9-1-1 and what happens when they do. “Calling 9-1-1 can feel scary for children, especially if they’ve never done it before,” said police call taker Matt Goldsworthy in a statement. “When they call 9-1-1, a trained call taker will be there to listen, ask questions and get them the help they need.” Parents can help take some of the uncertainty out of an emergency call by practising with their children. Kids should know that 9-1-1 is for situations such as someone being badly hurt or sick, a fire or smoke, or when they feel unsafe or see a crime. They should also know their home address and how to describe where they are if they not at home. Street signs and nearby landmarks can help. Goldsworthy says children do not need to have all the answers before making the call. They should speak clearly, explain what is happening, follow the call taker’s instructions and stay on the line until they are told it is OK to hang up. Parents should also teach children they should not hang up if they accidentally call 9-1-1. They should stay on the line and tell the operator they are safe. Language is not a barrier to getting help, E Comm says interpretation services are available in more than 200 languages. A short conversation and some practice at home could help children feel more prepared to make the call if they ever need emergency assistance.
