Shopper shocked after finding needle in sock

Every Friday consumer reporter Lynda Steele dips into the CTV mailbag to answer viewer questions. This week, Steele on Your Side looks at hand sanitation stations at YVR and investigates a shocking surprise found in a pair of socks.

Needle found in socks

Boris wrote Steele on Your Side after buying a package of socks from an American Eagle store in the U.S. When he got home and pulled them on he says he felt a sharp stabbing pain in his toes and took off his sock to investigate.

When he looked in the sock he claims that he found a one inch broken needle. Boris contacted American Eagle, but says he felt no one was taking his complaint seriously.

Lynda Steele got in touch with American Eagle on his behalf. The company investigated the situation and while it wouldn't comment on the needle, or where it came from, it says it did resolve the issue with Boris and that he was "pleased" with the outcome.

YVR hand sanitizing stations

Chris wrote us after his son arrived at Vancouver International Airport and said he didn't notice any hand sanitizing stations. He wanted to know if that was true and if so, why?

YVR told CTV News that while it does have some hand sanitizing stations, the biggest resource for keeping your hands clean are the washroom facilities.

The airport deploys more hand sanitizing stations when there's a pandemic situation, like the H1N1 virus outbreak a few years ago. During regular operations, the airport takes its cues from the Public Health Agency of Canada, which encourages people to wash their hands for at least 20 seconds using warm water and soap.

Amazon email scam

Norm contacted Steele on Your Side after he received a suspicious email from Amazon. The email provided order details for something he hadn't purchased and Norm wants to know if the email is a scam.

Amazon told us the email is not from Amazon.ca, and that it's a phishing scam. The company is investigating the situation.

Amazon wants to remind its customers to never respond to an email message that asks for personal information or open an unsolicited attachment. If you do open an attachment, it's recommended you run an anti-virus software to protect your computer.

Another piece of advice is to check out the return address. A legit email will be from Amazon.ca or Amazon.com, not from an address like Amazon-payments.com or Amazon-hotmail.com.

For more information you can visit Amazon's website.