When to call 911: SPS fight 911 misuse

Emergency and urgency, dialing 911 on smartphone screen.

The Sarnia Police Service is taking part in the ‘Clear the Line’ campaign, in an effort to combat 911 misuse.

Before calling 911, police would like you to ask yourself the following questions:

Are you experiencing or witnessing a life-threatening emergency, or are you just looking for assistance?

If it is not a life-threatening situation, you are asked to call the SPS’ non-emergency line at 519-344-8861 ext. 0.

In life-threatening situations, always call 911.

Do you want to report a crime that is not currently in progress, and the perpetrator is not present?

If you want to report a crime that doesn’t include an emergency situation, call the non-emergency line at 519-344-8861 extension 0. If you prefer, online reports can be made here.

If there is a crime in progress, call 911.

Do you want to provide feedback about the police service?

Giving feedback is not a reason to call 911. You are asked to offer feedback here or call the front desk officer at 519-344-8861 ext. 0.

The Sarnia police urge you to only use 911 in life-threatening or health related emergencies or to report a crime that is currently in progress.

In all other situations, the non-emergency line should be used.

“There are many reasons you may want or need to speak with police,” the SPS wrote in a social media post.

“Not all reasons justify a call to 911.”