BREAKING Security guard shot, seriously injured outside of Drake's Toronto mansion
A security guard working at Drake’s Bridle Path mansion in Toronto was seriously injured in a shooting outside the residence early Tuesday morning, police said.
A new book aims to demystify the process of delivering honest apologies.
Authors Marjorie Ingall and Susan McCarthy have been studying the intricacies of good and bad apologies in news, politics and literature since 2012.
Their new book, Sorry, Sorry, Sorry: The Case for Good Apologies, draws on a deep well of research in sociology, psychology, law, and medicine, breaking down the art of apologizing.
“You have to use the words, ‘I’m sorry’ or I ‘apologize,’” Ingall told CTV’s Your Morning Monday, referring to the first crucial step in any good apology. “Seems obvious. It isn’t. Do not say, ‘I regret.’ That’s about you. Do not say, ‘I’d like to apologize.’ Just do it.”
Ingall added that the next step comes down to specific acknowledgment.
“You can’t just say sorry ‘for the situation,’ or ‘for that regrettable thing last week,’ she explained. “Show that you understand why what you did was harmful.”
Co-author McCarthy told CTV’s Your Morning that it’s important to explain a personal understanding of the impact you caused, and not to make excuses.
“Don’t say, ‘I’m sorry, but you were being very annoying,” she said.
The authors added that it’s important to clarify why the same mistake won’t be made again.
“If you could make reparations,” Ingall said, “make reparations.”
“It could be as simple as: you’re wearing this beautiful white suit. If I spill coffee on it, I offer to pay for the dry cleaning. It could be something involving a donation to a favourite charity,” Ingall explained.
“Show the steps you’re taking to ensure you will not do this again.”
The book features a list of thirteen words that do not belong in an apology. Those words are:
The authors also spoke about what to do if you’re receiving an apology, but don’t feel willing to accept it.
“You could say, ‘Thank you I need to think about that,’” McCarthy explained. “You could say, ‘I need to sit with that.’ You could say, ‘You know you apologized for spilling the coffee, but you didn’t apologize for dancing on the table and breaking the dishes. You could redirect it. You could say I didn’t get the apology for the thing that really upset me.”
Despite the complex terrain of delivering and receiving apologies, Ingall said it’s never too late.
“People often [say], ‘well it happened five years ago.’ If you’re still thinking about it, then you’ll probably feel better if you apologize for this thing that has been weighing on you.”
She added that research has shown that a ‘too-quick’ apology isn’t as accepted as one that is a little bit delayed because “people haven’t had the time to sit and think with it.”
McCarthy added that, sometimes, “you accept an inferior apology just because it’s so great to get it.”
“Apologies are mandatory,” Ingall said. “Accepting the apology is not.”
A security guard working at Drake’s Bridle Path mansion in Toronto was seriously injured in a shooting outside the residence early Tuesday morning, police said.
Prince Harry will not be seeing his father King Charles during his current visit to Britain as the monarch will be too busy, Harry's spokesperson said on Tuesday.
Movement is movement, right? Not exactly. Here’s what your body is looking for in addition to your morning walk or yoga session, according to experts.
An Ontario man says he paid more than $7,700 for a luxury villa he found on a popular travel website -- but the listing was fake.
Sporting mullets, Canadian Armed Forces officer cadets placed second in an annual military skills competition in the U.S.
The Met Gala and its fashionista A-listers on Monday included Jennifer Lopez, Zendaya and a parade of others in a swirl of flora and fauna looks on a green-tinged carpet lined by live foliage.
Quebec is looking at tightening the regulations around sperm donation in the province following the release of a documentary that revealed three men from the same family fathered hundreds of children.
As the higher cost of living continues to squeeze household budgets, many Canadians find they have even less left over at the end of every month to squirrel away for the future.
The rumours are true: Vegetables aren't real — that is, in botany, anyway. While the term fruit is recognized botanically as anything that contains a seed or seeds, vegetable is actually a broad umbrella term.
Whether passionate about Poirot or hungry for Holmes, Winnipeg mystery obsessives have had a local haunt for over 30 years in which to search out their latest page-turners.
Eighty-two-year-old Susan Neufeldt and 90-year-old Ulrich Richter are no spring chickens, but their love blossomed over the weekend with their wedding at Pine View Manor just outside of Rosthern.
Alberta Ballet's double-bill production of 'Der Wolf' and 'The Rite of Spring' marks not only its final show of the season, but the last production for twin sisters Alexandra and Jennifer Gibson.
A mother goose and her goslings caused a bit of a traffic jam on a busy stretch of the Trans-Canada Highway near Vancouver Saturday.
A British Columbia mayor has been censured by city council – stripping him of his travel and lobbying budgets and removing him from city committees – for allegedly distributing a book that questions the history of Indigenous residential schools in Canada.
Three men in Quebec from the same family have fathered more than 600 children.
A group of SaskPower workers recently received special recognition at the legislature – for their efforts in repairing one of Saskatchewan's largest power plants after it was knocked offline for months following a serious flood last summer.
A police officer on Montreal's South Shore anonymously donated a kidney that wound up drastically changing the life of a schoolteacher living on dialysis.
Since 1932, Montreal's Henri Henri has been filled to the brim with every possible kind of hat, from newsboy caps to feathered fedoras.