CTV News FAQ

Welcome to the new CTV News! Here are the answers to some questions you may have.

How do I find local sections and article or video content?

Navigating our new platform is easy! Our main sections are available across the top of the screen. The menu button (three lines stacked on top of each other) toward the top left of the CTV News page will give you a full list of local news sections, as well as the most popular news topics. This way, you can quickly find the news you’re looking for.

We’ve moved all the latest video content and your favourite shows under the “Video” tab, so you can easily access the most up-to-date videos and catch up on your favourite programs.

Looking for a particular article or video? Click on the magnifying glass icon at the top right of the screen to search all of CTV News for what you need to know.

How do I find categories and video content?

Navigating our new platform is easy! We’ve simplified things by categorizing content under “Local,” “Canada,” “Watch,” “Live,” “Politics” and “World” instead of having everything in one section. This way, you can quickly find the news you’re looking for.

Also, we’ve moved all the latest video content and your favourite programs under the “Watch” tab, so you can easily access the most up-to-date videos and catch up on your favourite programs.

Can I watch video on my mobile phone or tablet?

Yes, CTV News is available for iOS, Android and mobile web. You can visit either of those app stores for viewing content on mobile phones or tablets. Visit our mobile website at ctvnews.ca/app.

How can I access video content?

Video content is now blended with articles throughout content lists. Look for the “play” button to identify video content.

Live streaming of CTV News is also available.

To access news clips and recent news programs, no login is required. The articles on our website can also be accessed at any time without a login. To access authenticated live and archival content (displaying lock icon), you will need a username and password for your account from a participating television service provider.

What do i need to use the CTV News App?

The CTV News App supports the following mobile devices and connected platforms:

iPad, iPod and iPhone running iOS 16+

Android tablets and smartphones running version 7.0+

Apple TV tvOS version 12.1+

The CTV News mobile web experience works best with the following browsers:

Chrome: http://www.google.com/chrome the select “Download Now” button

FireFox: https://www.mozilla.org/en-US/firefox/new/ then select the “Download a Fresh Copy” link

Microsoft Edge: https://www.microsoft.com/en-ca/windows/microsoft-edge

Safari: https://support.apple.com/downloads/safari

What should I do when I get an error playing content?

Please select the content again to start playback. If the error persists, it is possible we are currently experiencing technical difficulties and are working to resolve the issue.

Please note that video may not play back properly if your browser is set to Private Mode.

Will the video play while my Ad Blocking Software is activated?

You may have unpredictable playback when using ad-blocking software or browser plugins. We recommend turning off any unnecessary software or plugins that may affect your experience.

What does the lock symbol mean?

The lock symbol means you must be signed in with your television service credentials to view because this is authenticated content.

Who can I contact if I have a video question? [e-mail]

Can I access authenticated CTV News from any device?

Access to authenticated CTV News content is supported on iPhone, iPad, Android Apple TV and web-connected desktop and laptop computers.

Can I watch content without signing into an account?

No sign-in is required for viewing our digital-exclusive LIVE channels. CTV News Channel LIVE programming will require you to sign in. Some archived video also requires a login. A lock icon indicates that you must sign in.

Can I watch live TV?

Yes, if you have a TV subscription with a participating TV service provider. Clicking on one of our “Watch Live” buttons allows you to watch the channel as you would on a television. This feature is available if you are subscribed to that channel with your television service provider. Some live news content is available without a TV subscription. This live video is only available on digital screens and not on television. For example, CTV News often offers press conferences and live video feeds from important news events on our digital-exclusive live channels.

Can I watch CTV News authenticated content outside of Canada?

Yes. If you are physically outside Canada, CTV News authenticated content will be available to you when using your username and password for your account with a television service provider. Non-authenticated video content (no locked icon) does not require a username or password is also available outside Canada.

 Will mobile streaming TV shows use my cellular data plan ( 4G / LTE / 5G )

If you are not connected to the internet or Wi-Fi, streaming video will use your data plan.

Are videos available in closed caption?

CTV News Channel is available with captioning. The digital exclusive LIVE channels are not at this time.

What shows are available to watch online?

CTV News has a wide range of video content including short clips, full newscasts, live events, live streaming, and video content exclusive to digital platforms.

Can I share clips from CTV News with my friends or embed clips in my blog or on social networks?

You can share clips by using the share tools provided

Will I be able to download or save videos?

Videos cannot be downloaded or saved to your computer, but you can watch the video as many times as you like.

Can I watch the videos in full-screen?

You sure can! Simply click on the full-screen icon beside the player’s volume control. To exit full-screen mode, simply press ESC and you’ll return to standard-screen mode.

Can I access news via RSS feeds?

CTV News does not have RSS feeds available. Our new site has been designed with accessibility in mind, and we hope everyone can get the information they want from CTV News. If you have any feedback on how we can do better, please click the link below and leave your feedback.

For further technical support, please email us by clicking here.