Best Buy CEO says company must embrace 'showrooming'
Nguyen Nguyen, 20, of Houston, sits next to his tent first in line outside of a Best Buy store in The Woodlands, Texas on Thursday, Nov. 25, 2010. (AP Photo / The Courier, Eric S. Swist)
Published Tuesday, November 13, 2012 4:11PM EST
NEW YORK - Best Buy CEO says it's time to embrace "showrooming."
Ten weeks into the job, Hubert Joly said the consumer electronics chain's results have been unsatisfactory, and the company must work to stabilize sales trends and increase profitability.
In a meeting with analysts Tuesday, he outlined a plan to cut costs, rethink store sizes and improve customer satisfaction in stores and online. He also said Best Buy must convert people who come into stores to "showroom" -- or check out products to buy them cheaper online -- into buyers.
The struggling electronics chain, which is based in Minneapolis, tapped Joly in August to reverse a decline in its business. Competition is increasing from online stores and discounters, while the weak economy has sapped demand.