CBSA kiosk outage resolved after delays at Montreal airport

The Montreal Pierre Elliott Trudeau International Airport (YUL). (Daniel J. Rowe/CTV News)

The outage affecting Canada Border Services Agency (CBSA) primary inspection kiosks that caused delays at Montreal airport has been resolved.

The agency said travellers may continue to experience delays in the short term as it resumes normal processing.

The CBSA had been working Thursday to fix the issue, which affected multiple airports across the country.

“A contingency plan has been deployed, allowing passengers to be processed, but there is currently a 15-minute wait at customs,” said Montreal airport authority (ADM) spokesperson Émilie Chevrette.

It is the second time in the past five days that an outage has affected CBSA kiosks, causing delays.

The CBSA told CTV News that the outage began at about 10:20 a.m.

The kiosks are located at major airports across the country and are used by passengers touching down in Canada to verify their identity and make a declaration, according to the CBSA website.