NS Power customers’ personal information taken in ‘cyber incident’

Nova Scotia says some customers’ personal information was stolen by cyber criminals.

Nova Scotia Power says certain customers’ personal information was taken during a “cyber incident” last week.

The company, which provides electricity to roughly 550,000 customers, says it detected unusually activity on its network on April 25. It launched an investigation and notified law enforcement.

Nova Scotia Power has determined an unauthorized third party took an unspecified number of customers’ information during the incident.

“We are working urgently to determine the full nature and scope of the data that may have been affected, and individuals impacted,” a news release reads. “If we determine that your data was affected, we will send you notice with further details including about the affected information, along with resources and support.

“We encourage you to remain vigilant and cautious about any unsolicited communications (such as emails, text, social posts or phone calls) that appear to be from Nova Scotia Power asking you to provide your personal information. Please avoid clicking on suspicious links or downloading attachments without confirming they are from a legitimate source.”

Nova Scotia Power says there was no disruption to their generation, transmission or distribution facilities.

Customers with questions about the cyber incident can call 1-833-485-7337.

For more Nova Scotia news, visit our dedicated provincial page