ENMAX customers granted payment flexibility under COVID-19 relief program

Josh Hynes recently opened an account with Enmax and says they did a hard credit check on his credit rating.

Calgary — ENMAX announced Monday it is launching a relief program to help customers affected by the COVID-19 pandemic.

According to the utility company, the program will increase payment flexibility via installment plans and payment date extensions, and will also suspend collection-related activities on customers' ENMAX and city municipal services.

ENMAX is also suspending electricity service disconnections due to non-payment.

"We recognize these are difficult times and want our customers and communities to know that we're here to help," ENMAX said in a statement.

Anyone struggling with ENMAX payments due to the impact of COVID-19 is asked to call 310-2010 to discuss options.