CIBC restores services after reports of issues with mobile app, online banking

The new CIBC logo displayed the lobby of its headquarters in Toronto on Monday, Oct. 25, 2021. THE CANADIAN PRESS/Evan Buhler

Thousands of people across the country reported issues logging into the CIBC mobile banking app on Monday.

The online, real-time platform Downdetector, which allows users to log issues with apps and websites, reported more than 2,000 complaints for the Canadian bank around 3 p.m. ET.

Several users on a Reddit thread also shared they were having issues logging into the app, and in some cases, using ATMs.

In an email to CTVNews.ca on Monday afternoon, a CIBC spokesperson said that the issue had been resolved.

As of 7:30 p.m., Downdetector reported the number of complains at less than 100.