CTV Atlantic Contest FAQ

Please note: CTV Atlantic will never ask for your credit card number or financial information.

WEBSITE ENTRY FAQS

The keyword I’m entering isn’t working. What can I do?

• Check the keyword is spelled correctly. If there is a typo or an extra space at the beginning or end, the system will not accept it.
• Ensure you hit submit on the keyboard field before moving on with the rest of the form.

Can I enter my keyword more than once?

• Each keyword can only be entered once. Any additional attempts will not go through.

When do I have to enter my keywords by?

• Please refer to the legal rules of that contest to determine what time the entry window closes.

When I enter my email, it does not bring me to the entry form. What can I do?If the form will not accept your email, we suggest trying the following:

• Disable any ad or popup blockers you have enabled.
• Clear your cache and cookies.
• Try logging in on an incognito or private browser tab.
• Try on a different browser.
• Try logging in on a mobile device using mobile data and make sure wi-fi is turned off.
• Check to see if your browser is up to date.
• Restart the device.

I’m having issues with the contest page. What can I do?

• If you are having troubles using the contest page, try using a different browser. Google Chrome is typically the most compatible browser to use on your desktop.
• Clear your cache and try again.
• Try logging in on an incognito window or private browser tab.
• Check to make sure your browser is up to date.
• Disable any ad or pop up blockers.
• Try restarting your device.