A Rosemere woman has been given a refund after she was charged on her Bay credit card for services she never agreed to.
Carla Stapensea said she realized in May that she was paying an additional $22.52 on her monthly bill to Carlson Legal Sense, despite having no idea what services the company provided.
When she contacted them, she was told she had agreed to the plan, but, said Stapensea, she had no recollection of agreeing to it and never received a contract.
Stapensea should have received an agreement in writing, said consumer rights group Option Consommateur, who investigated the case.
In a statement, Carlson Legal, which offers services such as a legal assistance program to Bay customers, wrote to CTV:
"This was an individual customer concern and the matter in question has been dealt with, as we have issued a full refund to the customer."
Stapensea confirmed she received a refund.
Tips from Option Consommateur:
- The Consumer Protection Act was changed in July 2010, to prevent companies from renewing monthly contracts after offering a free trial.
- Store credit cards carry higher rates of interest. Consider them carefully before using them.
