New iPhone not perfect, Apple CEO says
CTV.ca News Staff
Published Friday, July 16, 2010 8:43PM EDT
Apple CEO Steve Jobs says the company is not perfect, and neither are its phones, as he responded to problems relating to the latest iPhone model.
"You know, we're not perfect. We know that, you know that. And phones aren't perfect either," Jobs told reporters at a Friday news conference into problems relating to the iPhone 4's antenna.
On Monday, Consumer Reports said its testing confirmed what many users said about the phone -- that if you hold the phone in a certain way, it drastically loses its signal strength.
Covering the spot with a case solves the problem, but Consumer Reports refused to endorse the product.
Apple says it will give a free case to every iPhone 4 owner and will offer a full refund to every user who wants one.
But Jobs says the problem isn't unique to Apple.
"Antennagate -- that doesn't seem like a good thing if you can make the bars go down by touching the phone. Well, we first learned that this doesn't just happen to the iPhone, Nokia, Motorola... other phones have this issue," he said.
Jobs also said it appeared into wasn't much of an issue to the three million users who have purchased the phone since it went on sale three weeks ago.
He said only 0.55 per cent of users complained to the company about reception issues.
"We think it's affecting a small batch (of iPhones), but it has to do with inherent problems in smartphones. But we want all of our users to be happy."
Jobs also said the return rate for the iPhone 4 was less than that of the previous model.
The iPhone 4 will be available in Canada on July 30, according to Apple.