As Microsoft officially ended support for Internet Explorer in 2016, video playback for some users will not play. If you're able to, we recommend watching Chrome, Firefox, Edge or Safari.

The CTV News video player is supported in the following browsers/operating systems. If you're running an older version, we recommend updating to one of the supported versions for optimal playback performance.The (CTV News | CP24) video player is supported in the following browsers/operating systems. If you're running an older version, we recommend updating to one of the supported versions for optimal playback performance.

Desktop:

• Chrome: Versions 58+
• Firefox: Versions 52+
• Internet Explorer: 11+
• MS Edge: 14+
• Safari: 10+

Mobile Devices:

• iPhone 5s+ & higher | Browser: Safari | Operating System: iOS 9+
• iPad 2+ & higher | Browser: Safari | Operating System: iOS 9+
• Any running Android 4.0+ | Browser: Chrome | Operating System: Android 4.0+

The CTV News video player does not work in some older operating systems or browser versions. If you're running an older version, we recommend updating to one of the supported versions for optimal playback performance.

Desktop:

• Chrome: Versions 58+
• Firefox: Versions 52+
• Internet Explorer: 11+
• MS Edge: 14+
• Safari: 10+

Mobile Devices:

• iPhone 5s+ & higher | Browser: Safari | Operating System: iOS 9+
• iPad 2+ & higher | Browser: Safari | Operating System: iOS 9+
• Any running Android 4.0+ | Browser: Chrome | Operating System: Android 4.0+

• CTV NEWS GO is a video service allowing you to enjoy your favourite CTV News content - live and on-demand - on multiple devices, including iPhone, iPad and Android devices and your desktop or laptop computer.

• CTV News GO is all about video. To access live and archival content, you will need a username and password for your account from a participating television service provider. To access news clips and recent news programs, no login is required. The articles on our website can also be accessed at any time without a login.

If you encounter a “Concurrency” error when attempting to play video content on the CTV News iOS app, please ensure that your device has Location Services turned on (Settings -> Privacy -> Location Services), and that within the Location Services menu, CTV News GO is set to “Always”.

Some CTV News Content may only be viewed inside of Canada because of rights restrictions, and the app therefore requires access to your device’s location to allow viewing.

If you do not wish to activate Location Services, you can watch by clicking the local section on CTV News Mobile: http://ow.ly/PKUkQ

• You may have received an error message that a plug-in has crashed or stopped. This will likely require a change to a plug-in that the Chrome browser loads by default with each new version. To do so follow the steps provided here: https://support.google.com/chrome/answer/108086?hl=en

• Please contact your television service provider directly to ask how you can access CTV News GO. The CTV News GO system does not store that information.

• You can only access the live and archival content featured as part of CTV News GO by signing in with the username and password from your television service provider.

• CTVNewsGO@bellmedia.ca

• Access to CTV News GO content is supported on iPhone, iPad, Android and web-connected desktop and laptop computers.  The service is currently not available on BlackBerry.

• Most CTV News content can be watched without signing in. No sign-in is required for news clips and recent news programs and written articles. Live and archival, full-length CTV News programming will require you to sign in. A lock icon indicates that you must sign in.

• The lock means you must be signed in to view this content.

• Yes, if you have a TV subscription with a participating TV service provider. Clicking on one of our  "Watch Live" buttons allows you to watch the channel as you would on a television. This feature is available if you are subscribed to that channel with your television service provider. Some live news content is available without a TV subscription. This live video is only available on digital screens and not on television. For example, CTV News often offers press conferences and live video feeds from important news events.

• There is no additional cost to stream CTV News GO content as long as you subscribe to a participating television service provider and the channel is included in your subscription package.

• If you are not connected to the internet or Wi-Fi, streaming video will use your data plan.

• Yes. If you are physically outside Canada, CTV News GO content will be available to you using your username and password for your account with a television service provider. Video content that is open and does not require a username or password is also available outside Canada.

• The existing live stream subscription service is no longer available.

• CTV News GO is available to all television service providers. Please check back soon to see if your television service provider has chosen to provide CTV News GO. To help speed up the process, you can contact your service provider to encourage them to partner with CTV News GO.

• A subscription to the channel through your television service provider is required in order to view its content. Please contact your service provider to add this channel to your subscription package to ensure the best experience.

• A subscription to the channel from a television service provider is required to view its content. You can order home television services from any service provider that enables access to CTV News GO content.

• CTV News GO can be accessed by to up to four concurrent viewers across all devices.

• First, check that your new TV service provider is a CTV News GO partner. If they are, simply log in with the username and password from your new provider.

• Select local markets will have all of their programming available live or on-demand. Additional markets will be rolled out in the future.

• CTV News has a wide-range of video content including short clips, full newscasts, live events, live streaming, and video content exclusive to digital platforms.

• CTV News programming will be available shortly after the show airs on TV.

• You can share clips to Facebook, Twitter and other social networks by using the share tools provided.

• CTV News GO delivers content via adaptive streaming. This means that the stream is constantly adjusting to deliver the best quality playback based on your available bandwidth. We currently deliver content at bitrates between 400 and 2048kbps.

• Closed captioning is available on most, but not all videos. This is a priority for us and we appreciate your patience while we work to add support for these features.

• Yes, CTV News GO is available for iOS, Android and mobile web. You can visit either of those app stores for viewing content on mobile phones / tablet. Visit our mobile website at ctvnews.ca/mobile.

• Videos cannot be downloaded or saved to your computer, but you can watch the video as many times as you like.

• If this error persists, try stopping or pause the video and then resuming playback. It is also possible that you are running other applications on your computer that may interrupt the video playback. If you have other programs running, try shutting some of them down.

• You may have unpredictable playback when using ad-blocking software or browser plugins. We recommend turning off any unnecessary software or plugins that may affect your experience.

•  Windows
  System: Microsoft Windows XP+
  Browsers:
  • Microsoft Internet Explorer 8+
  • Latest version of Firefox is recommended
  • Latest version of Chrome is recommended
  
  Macintosh
  System: Mac OSX 10.8+
  Browsers:
  • Latest version of Safari is recommended
  • Latest version of Firefox is recommended
  • Latest version of Chrome is recommended
• CTV News GO App (iOS)
  iOS5+ compatible device (iPad, iPhone, iPod Touch)
• CTV News GO App (Android)
  Android v.2.3, v4+ (Android 3.X not currently supported)

• For a quality viewing experience, we recommend an average connection of 2mbps or higher. However, we deliver our content using adaptive bit rate which should optimize based on whatever connection speed you have. Lower connection speeds may experience some video-quality and performance lag.

• You sure can! Simply click on the full-screen icon beside the player's volume control. To exit full-screen mode, simply press ESC and you'll return to the standard-screen mode.  

• There are several reasons this might occur. Try the following:
  • Log in again (enter your username and password). Your session may have expired.
  • Clear the cookies from your device.
  • Check your security settings and enable 3rd party cookies.
  
  If the options above fail to resolve the issue, please contact your television service provider to inquire.

• No. When you log in the first time, the system will keep you logged in for 30 days. After 30 days, you will be prompted to log in again. However, if you clear your cookies / cache, you may be prompted to login again. You do need to log in on each device, once every 30 days.

• No. The username and password screen is the same experience as if you were on the website of your television service provider. Since the details are encrypted, CTV News GO will never know that information.

• Yes, you are able to access CTV News GO through any personal computer or device that is supported. To login, just go to the video sign-in option to begin viewing.

• Below will show you how to enable 3rd party cookies for the best CTV News GO experience:
  
  Internet Explorer on Windows:
  1. Click the "Tools" menu
  2. Click "Internet Options"
  3. Select the "Privacy" tab
  4. Click "Advanced"
  5. Select "Override automatic cookie handling"
  6. Select the "Accept" button under "Third-party Cookies" and click "OK"
  
  
  Firefox on Windows & Apple OS:
  
  1. Click the "Tools" menu
  2. Click "Options..."
  3. Select the "Privacy" menu
  4. Under History, select "Use custom settings for history"
  5. Checkmark "Accept cookies from site"'
  6. Ensure "Accept third-party cookies" is selected
  
  
  Safari on Windows:
  
  1. Click on the Safari menu
  2. Select Preferences
  3. Click the Privacy tab
  4. Under "Block cookies" select "From a third parties and advertisers"
  
  
  Safari on Apple OS:
  
  1. Click the "Safari" menu
  2. Click "Preferences..."
  3. Click the "Security" menu
  4. For "Accept cookies" select "Always"
  
  
  Google Chrome on Windows
  
  1. Select the Chrome menu icon from the menu toolbar
  2. Select "Settings"
  3. Under "Privacy" select "Content Settings"
  4. Under "Cookies" select "Allow local data to be set"
  
  
  Google Chrome on Apple OS:
  
  1. Select the Chrome menu icon from the menu toolbar
  2. Click on Advanced settings
  3. Select "Settings"
  4. Under "Privacy" select "Content Settings"
  5. Under "Cookies" select "Allow local data to be set"