The Laundress issues new recall after carcinogen found in fabric conditioners

Luxury detergent brand The Laundress has announced another recall of its products after discovering a known carcinogen in its line of fabric conditioners.
The U.S.-based company announced the recall on Friday through its website and social media, saying that the more than a dozen recalled products may contain a chemical impurity called ethylene oxide, which "can cause adverse health effects if there is significant and direct long-term exposure."
Affected products will have "The Laundress — New York" printed at the top of the label and consumers are asked to immediately stop using them.
The recall affects both Canada and the United States, with a notice from Health Canada saying the company has received no reports of incidents or injuries in either country as of March 28.
The Laundress says the affected conditioners were included in a previous recall from December that involved the potential exposure to harmful bacteria in multiple products, including laundry detergent, fabric conditioner and household cleaners. At least 11 people reported infections at the time.
"As we urged in December 2022, consumers should immediately stop using The Laundress products, including the recalled fabric conditioners," the company's latest recall notice states.
"Consumers who have previously requested a refund for fabric conditioner products should not submit a new request and do not need to take any further action."
- Luxury detergent brand The Laundress expands refund eligibility to nearly all products after recalls
According to the Health Canada recall notice, the company sold approximately 13,000 units of the affected products in Canada and about 800,000 in the U.S.
Any consumers who have not already made a refund request are asked to do so on the company's website.
The company is asking anyone who has already made a refund not to empty the product. Instead, consumers should dispose of it by closing the bottle tightly before putting it in the garbage.
"We again deeply apologize for this situation and look forward to returning soon with a renewed commitment to the highest standards of product safety and quality."
HOW CAN I REQUEST A REFUND?
Consumers who purchased a recalled product on or after Jan. 1, 2021, can provide a picture of the bottle with the lot code, their initials and the date written in marker.
Other options include providing a valid receipt or email address if purchased online at the company's website.
Anyone who purchased the recalled product before Jan. 1, 2021, must provide a photo of the bottle with the lot code, initials and date written on it along with a valid receipt in order to get a full refund.
Without a receipt, the company says a consumer will receive a refund based on the manufacturer's suggested retail price.
Consumers who bought the product on the company's website and provided an email address can expect a follow-up email within eight to 10 weeks confirming reimbursement or next steps, The Laundress says.
The company says anyone who purchased one of the affected products before Jan. 1, 2021, and no longer has the item will be ineligible for reimbursement.
For any further questions, call The Laundress at (800) 681-1915, Monday through Friday, 9 a.m. to 5 p.m. EST, or online at www.TheLaundressRecall.com or at www.TheLaundress.com and click "Get Started" on the homepage for more information.
With files from CTVNews.ca Local Producer Adam Frisk
CTVNews.ca Top Stories
Russia says it thwarted attack in Donetsk; unclear if this was start of Ukrainian counteroffensive
Russia says it thwarted a large Ukrainian attack in the eastern province of Donetsk, though it's unclear if this was the start of a Ukrainian counteroffensive.

Macron announces France is sending 100 firefighters to Quebec
France will be sending firefighters to aid Quebec as the province continues to battle massive forest fires, French President Emmanuel Macron announced.
Increase in mosquitoes 'a trend' across Canada this year. Here's why
Mosquitoes have always been pesky, but this spring it seems the bloodsuckers are thirstier than ever, a trend one expert says is increasing.
Survey shows employees aren’t disconnecting from work on vacation
Although remote work has cleared the way for workplace flexibility, allowing employees to work in various locations (and climates), a new study suggests it’s taking a serious toll on work-life balance.
Nova Scotians’ personal information stolen in global security breach: province
The Nova Scotia government says it is investigating the theft of personal information stolen through a global privacy breach to a third-party file transfer system the province was using.
Adult victim in Que. fishing incident that killed 4 children identified
Quebec provincial police (SQ) have identified the adult victim of a fishing incident that claimed five lives over the weekend, most of them children. Keven Girard, 37, was among a group of 11 people swept up by the tide late Friday night while fishing along the shore in Portneuf-sur-Mer, a village about 550 kilometres northeast of Montreal.
Uncertainty remains for Halifax-area evacuees as wildfire 100 per cent contained
A wildfire that tore through homes and businesses in the Halifax area is 100 per cent contained, but a historic fire in southwestern Nova Scotia remains out of control.
Canada sticking with 2050 net zero targets, but progress may come faster than expected, minister says
Natural Resources Minister Jonathan Wilkinson says the federal government is not ruling out finding ways to achieve net zero sooner than the existing 2050 goal, but would not say whether there would be a definitive commitment to move up the target.
Apple is expected to unveil a sleek, pricey headset. Is it the device VR has been looking for?
Apple appears poised to unveil a long-rumoured headset that will place its users between the virtual and real world, while also testing the technology trendsetter's ability to popularize new-fangled devices after others failed to capture the public's imagination.