Ethics policy | Diversity statement | Corrections policy | Ownership structure | Masthead | Editorial ethics guidelines | Mission statement | Verification/fact-checking standards | Unnamed sources policy | Bylines and signatures | Trust and CTV News | Public engagement policy
This is a summary of CTV News policies and is not meant to be comprehensive. CTV News is committed to producing journalism that is accurate, fair and complete. Our journalists act with honesty, transparency, and independence, including from conflicts of interest.
As part of Bell Media, it is a core principle of CTV News to represent ethnocultural groups, Indigenous people and persons with disabilities in a balanced and accurate manner. Our policy is to seek out diverse voices, not only in the types of stories we cover but also in our sources, on-screen, on-the-air, behind the scenes and within our workforce. Understanding the composition of Bell Media's workforce is at the heart of its diversity and inclusion strategy. Bell Media employees are asked to complete a diversity questionnaire, from which data is analyzed on a monthly basis. Reports on this data along with their action plans are presented to Bell Media's Diversity Leadership Council, so it can monitor progress against benchmarks and established goals in its efforts to employ and build a diverse workforce.
Our commitment to diversity is also reflected in the types of stories we report on at CTV News, including the inquiry into the missing and murdered Indigenous women, athletes at the Invictus Games, and, for Canada’s 150th birthday, a five-part series on new Canadians who came to Canada from all corners of the world. CTV News monitors the statistics of its full-time staff as it is committed to employment equity and diversity. To protect individual privacy, it does not publicly disclose these numbers.
The goal of CTV News is to be accurate and balanced. Our credibility on air and online depends upon such reporting. Accordingly, CTV News will endeavour to promptly correct significant errors of fact in its journalism, once we determine that an error has been made. The placement of a correction made will be dependent upon how critical the error is, when it is discovered and the repercussions of the error. If we are correcting a significant error in an online article, photo caption, video or other content, we should post a correction on the story page explaining the alteration in a timely fashion. Sometimes, our reporting may be accurate, but the wording used may not be as clear as it could be. In these situations, CTV News will consider rewriting the story and/or publishing a clarification.
An online article is not considered inaccurate, or does not contain an error, simply because there have been future developments in a story after publication. However, CTV will consider newly available information to determine whether an update is necessary. In the case of an update, a specific notification to our readers is not usually necessary as a time stamp will indicate that an update has occurred. Our archival material is very important, and in this digital age, reflects a permanent record of the information available at the time of original publication. In some exceptional cases, that material or parts of it may be substantially wrong. In these situations, we will review the material and determine whether the original story should be revised or rewritten, or whether an update, clarification or correction should be published. The content of a significant correction or clarification and its timing and placement will be the ultimate responsibility of senior news management.
Requests to remove online content: Our online journalism is part of the historical record and our archives represent our commitment to accuracy and fairness. Since our online material is available indefinitely and can be searched and retrieved online, we are regularly being asked to “unpublish” or remove online articles or video, often many years after the content was first published. We do not, except in very narrow circumstances, unpublish articles or video. Source remorse or embarrassment is not a reason to unpublish. If someone changes their mind about being quoted, that is not sufficient reason to remove content from our archives.
However, if there is a change in circumstances, for example, criminal charges were dropped after we had reported that a person was charged with an offence, CTV will review the new information and consider whether it is warranted to update our story to include the new facts. If we determine that an update is appropriate, the original story will not be removed, only updated. We will only consider removal requests in very exceptional circumstances. These may include legal considerations or where the named person is facing genuine threats of physical harm. In these rare circumstances, any decision to remove content must be weighed against the public’s right to know and the historical record and only after consultation with senior news management, who will make the final decision, after considering all these issues including legal ramifications.
Founded in 1971, CTV News is from Bell Media, part of BCE, a publicly traded company. CTV News operations include specialty channels CTV NEWS CHANNEL, BNN Bloomberg, CP24, and information programming including CTV NATIONAL NEWS WITH LISA LAFLAMME, CTV NATIONAL NEWS WITH SANDIE RINALDO, W5, POWER PLAY, and QUESTION PERIOD. CTV News’ digital operations include flagship news sites CTVNews.ca, as well as CP24.com and BNNBloomberg.ca, and are complemented by the CTV News, CP24, and BNN Bloomberg apps, and text-over-video product, ON THE GO, which provide a direct connection to Canada’s most trusted news anytime and anywhere. Part of Bell Media’s vast slate of podcast offerings, CTV News’ podcasts include QUESTION PERIOD, POWER PLAY, POP LIFE, VIEWPOINTS WITH TODD VAN DER HEYDEN, and the brand new TREND LINE for the 2019 federal election. CTV News is committed to upholding principles of journalistic independence and is governed by a Journalistic Independence Policy ensuring independence and non-interference between BCE and CTV News while remaining in compliance with the Broadcast Act and relevant industry codes.
CTV News is funded through advertising revenue and does not receive government funding or subsidies.
Vice President, CTV News: Michael Melling
General Manager, Digital/Multi-Platform Growth & W5, CTV News: David Hughes
Executive Producer, CTV National News: Rosa Hwang
News Director, Digital Growth, CTV News: Joel Bowey
CTV News’ newsgathering is independent of commercial or political interests. We do not accept gifts, including paid travel, in order to avoid any conflict-of-interest or appearance thereof. When we rely on an organization for a product or access to an event, we are transparent about the relationship and note it within the relevant work. The newsroom is insulated from advertisers and underwriters by a firewall. All CTV News properties, news directors, producers, editors, and journalists follow our internal CTV News Policy Handbook which specifies strict adherence to the RTDNA Code of Journalistic Ethics and the Canadian Association of Broadcasters’ (CAB) Code of Ethics, which mutually govern impartiality in the newsgathering process.
These codes also govern the dissemination of information and news to our readers and viewers. These guiding principles underscore our commitment to journalism that is accurate and reliable in the public interest.
CTV News’ mandate is to uphold journalistic integrity and independence under all circumstances and at all times, without exception. As a reputable news organization in a democracy, it is the fundamental purpose of CTV News to enable Canadians to know what is happening and to clarify events so they may form their own conclusions. This is done through accurate, fair, and relevant stories told in a clear and compelling way.
With a perspective that is uniquely Canadian and via a network of national, international, and local news operations, our mission is to be Canada’s most trusted news source, providing the most timely and relevant news and information on all platforms while adhering to the highest standards of journalism at all times. Our target audience is a broad cross-section of Canadians of all ages who are interested in the world around them.
This news organization commits to do its best to publish accurate information across all of its content. We take many steps to ensure accuracy: We investigate claims with skepticism; question assumptions; challenge conventional wisdom; confirm information with subject-matter experts; and seek to corroborate what sources tell us by talking with other informed people or consulting documents. We verify content, such as technical terms, stats, etc., against source documents or make clear who is providing the information. We may share relevant components of a story with a primary source or an outside expert to verify them.
We stand by the information as accurate, and if it’s not, we will change it as quickly as possible and be transparent with our readers about the magnitude of the error.
We guide our journalists to ask the following questions when they double-check information in a quest for the truth.
We welcome feedback from our readers and sources regarding the information that we publish. Contact: email@example.com.
We provide a means for the public to report inaccurate or contested material.
We include the name and contact information for the reporter, as well as the editor’s name, for each substantive news item that we publish.
Our objective is to get everything 'on the record.' Our viewers deserve to know where we get our information, who our sources are and why their comments merit their trust. We should strive to attribute all comments. We must guard against those who wish to use anonymity as a means to hide the truth, deride opponents or manipulate public opinion. But there are circumstances when permitting anonymity is necessary to obtain sensitive information vital to the public good or where the source might face harm, legal jeopardy or loss of livelihood for speaking with us.
We are committed to using bylines except in circumstances as described below, when stories are the culmination of several journalists or when they are supplied by a news agency.
CTVNews.ca staff: If you see the CTVNews.ca staff byline rather than a byline for a specific reporter, writer or producer, it may be that the story was a piece of content based on the work of several people. It may be a collaboration based on the work of several journalists at CTV News, including and not limited to: writers, producers, reporters, trusted content from wire agencies (see information below). On some pages you will see bylines from news agencies rather than CTVNews.ca staff. We trust news agencies to help us cover the world as fully as possible and to adhere to the highest journalistic standards.
The Canadian Press: CP has been Canada's trusted national news agency for more than 100 years, a news source and leader in providing real-time, bilingual multimedia stories across print, broadcast and digital platforms. Through words, photos, graphics, audio and video, more than 180 journalists cover news stories that impact Canadians with fairness, compassion, accuracy and taste. CP, a for-profit enterprise owned jointly by three of Canada's largest media companies, gives Canadians an authentic, unbiased source, driven by truth, accuracy and timeliness. More details about CP's news principles are available here.
The Associated Press: AP is an independent, not-for-profit news co-operative, serving member newspapers and broadcasters in the U.S., and other customers around the world. CTV News is proud to be one of them. AP journalists in more than 100 countries tell the world’s stories, from breaking news to investigative reporting to visual storytelling. Since 1846, AP has been covering the world’s biggest news events, always committed to the highest standards of objective, accurate journalism. Learn more about policies and standards in AP’s Statement of News Values and Principles.
AFP: Agence France-Presse’s network of 201 bureaus covers 151 countries, with 80 nationalities represented among its 2,400 collaborators. AFP is a global news agency delivering in-depth coverage of the events shaping our world from conflicts to politics, economics, sports, entertainment and the latest breakthroughs in health, science and technology.
The Agency operates regional hubs in five geographical zones: Africa, North America, Latin America, Asia, Middle East. Learn more about AFP’s editorial standards and best practices here.
CNN: Staffed 24 hours, seven days a week by a dedicated team in CNN bureaus around the world, CNN's digital platforms deliver news from almost 4,000 journalists in every corner of the globe.
CTV News is a member of the Trust Project, a global network of news organizations.
Founded by award-winning journalist Sally Lehrman, the Trust Project aims to build standards that affirm and amplify journalism’s commitment to transparency, accuracy, inclusion, and fairness.
Tools developed by the Trust Project, such as a system of trust indicators, are designed to inform the public so they can make informed news choices.
CTV News holds itself accountable to our commitment to journalistic standards. And in a time when readers are bombarded with information online, we want to make it easier for the public to understand how our journalism is produced.
For these reasons, CTV News has taken several measures to enhance trust and improve transparency:
Trust indicators include:
These indicators of credible journalism are also “machine-readable,” signalling to search engines and social media platforms that they are reliable sources of information.
You can find more information on the Trust Project here.
We believe that public feedback is not a one-way street -- that is, simply publishing your comments or letters. Instead, we are committed to engaging with you and taking action based on your suggestions, complaints and other feedback. You may help us develop an individual story or line of coverage, answer questions that a story may raise, identify related or under-covered issues, and teach us about new and diverse sources, experts and perspectives. In line with this, we are committed to providing greater transparency about our journalism and offering regular points of contact and interaction. We believe that news organizations have a responsibility to engage with the public on the values, issues and ideas of the day, and that we have much to gain in return.
Here’s how you can reach us: 416-384-6300 or firstname.lastname@example.org.
Here’s how you can reach our local teams:
Witnesses recount what they saw after police officers engaged in a shooting with armed suspects at a bank in Saanich, B.C., on Tuesday morning. Two suspects are dead and six officers are in hospital with gunshot wounds.
After five years in the role, John Horgan announced on Tuesday afternoon he plans to step down as premier of British Columbia and has asked his governing party, the NDP, to hold a leadership convention later this year.
A Nexus card is supposed to help put low-risk Canadians on the fast track when crossing the U.S. border, but at least 330,000 Canadians aren’t sure when their applications will be processed.
Ukraine's President Volodymyr Zelenskyy accused Russia on Tuesday of becoming 'a terrorist' state carrying out 'daily terrorist acts' and urged Russia's expulsion from the United Nations.
Donald Trump rebuffed his own security's warnings about armed protesters in the Jan. 6 rally crowd and made desperate attempts to join his supporters as they marched to the Capitol, according to dramatic new testimony Tuesday before the House committee investigating the 2021 insurrection.
Airbnb has codified a global policy that prohibits guests from hosting parties or events on all listed properties.
The mastermind of an elaborate Ponzi scheme that cheated hundreds of people of tens of millions of dollars was sentenced Tuesday in a Barrie, Ont., courtroom. Charles Debono has been behind bars since his arrest in 2020 for his role in one of the largest Ponzi schemes in Canadian history.
A scathing letter from an RCMP communications manager released Tuesday says RCMP Commissioner Brenda Lucki referred to direct pressure from the federal public safety minister to release firearm details in the days after the Nova Scotia mass shooting.
Two suspects are dead after a B.C. bank shooting; a letter from RCMP staff alleges the commissioner had referred to federal pressure.
Leaders from four First Nations in central Alberta say the Pope's upcoming visit could help the world understand the trauma the residential school system caused to Indigenous people.
A 125-year-old sailboat is set to return to the waters of British Columbia after being landlocked for more than 20 years.
Behind prison walls, National Indigenous People's Day was celebrated this month, with inmates at a Manitoba federal prison granted access to music, drumming and sharing circles — positive steps forward to reconnect Indigenous inmates with their culture and rehabilitate a group that is incarcerated at a disproportionate rate.
An act of kindness from a Winnipeg bus driver is being shared by a passenger who says it warmed his heart to witness.
Mounties in Coquitlam are appealing to the public for help tracking down two pieces of artwork that were allegedly stolen from a high school art display.
An out-of-this-world, rural Manitoba home is up for grabs offering buyers a chance to live in a self-sustaining, off-grid oasis.
Disney fans may be able to find a deal at an online auction of rare collectibles based in British Columbia.
A Metro Vancouver pet owner won't get all of her money back after being billed for veterinary care she didn't approve of while her cat was in an animal shelter.
Instead of the traditional Canada Day party, The Forks is planning a reimagined 'New Day' event this July 1 – a move that has been met with support and criticism in Winnipeg.
June 28 marked the first day of summer skiing at Banff's Sunshine Village, in Alberta, since 1991.
Ontario's new natural resources minister, former Bracebridge mayor Graydon Smith, is facing a hearing to determine whether he harmed a threatened turtle species when he was the mayor of the small town.
A vigil was held on Vancouver's Downtown Eastside Tuesday for Noelle O'Soup, an Indigenous girl whose body was found there a year after she went missing.
A longtime Toronto legislator has been named interim leader of Ontario's New Democrats as the Official Opposition party gears up for a leadership contest.
The chief elected official in the Missouri county where an Amtrak train slammed into a dump truck said Tuesday that residents and county leaders have been pushing for a safety upgrade at the railroad crossing for nearly three years. Meanwhile, the toll from the accident rose to four deaths and 150 injuries.
The first 10 years of Syria's conflict, which started in 2011, killed more than 300,000 civilians, the United Nations said Tuesday -- the highest official estimate to date of conflict-related civilian deaths in the country.
France's president denounced Russia's fiery airstrike on a crowded shopping mall in Ukraine as a 'new war crime' Tuesday and vowed the West's support for Kyiv would not waver, saying Moscow 'cannot and should not win' the war with its neighbour.
President Joe Biden's top health official said Tuesday that "every option is on the table" when it comes to helping women access abortion in the wake of the Supreme Court decision overturning Roe v. Wade.
A year and a half after the deadly U.S. Capitol insurrection, the most memorable recounting of former president Donald Trump's behaviour that day came from a young woman who had graduated from college just a few years earlier.
At a time of enhanced global uncertainty and growing Chinese influence, the Canadian government faces mounting pressure to appoint a diplomatic representative in Beijing after the post has sat vacant for six months.
The federal Liberal government has agreed to provide sensitive cabinet documents to the inquiry examining its use of the Emergencies Act during the "Freedom Convoy" protest.
Following the U.S. Supreme Court's decision to overturn Roe v. Wade, a number of states south of the border have stopped performing abortions. If you're a Canadian who has had an abortion, CTVNews.ca wants to hear from you.
With the overturning of Roe v. Wade opening the door to abortion bans in the U.S., Canadian Tiktokers are welcoming Americans who are considering travelling north of the border to get an abortion.
The European Medicines Agency says it will begin reviewing data to decide if a smallpox vaccine made by the pharmaceutical company Bavarian Nordic might also be authorized for monkeypox, amid a growing outbreak of the disease across the continent.
Fossils of early human ancestors from a South African cave are 3.4 million to 3.6 million years old -- making them a million years older than previously suspected and shaking up the way researchers understand human origins and evolution.
German officials said Monday that numerous priceless artifacts taken from African nations during colonial times will be permanently returned.
A U.S. Navy destroyer that engaged a superior Japanese fleet in the largest sea battle of the Second World War in the Philippines has become the deepest wreck to be discovered, according to explorers.
Mary Mara, an actress known for roles on 'ER' and 'Ray Donovan,' has died, her manager, Craig Dorfman, said in a statement to CNN. She was 61.
A representative for Johnny Depp has denied a recent report the actor would be returning to the 'Pirates of the Caribbean' franchise.
Montreal-raised comedian Nick Nemeroff died on Monday, leaving comedy fans across Canada grieving. He was 32.
Shares skidded in Asia on Wednesday after another broad decline on Wall Street as markets remain gripped by uncertainty over inflation, rising interest rates and the potential for a recession.
The head of the European Central Bank said Tuesday that it will move gradually to combat soaring consumer prices with interest rate hikes in July and September but will keep its options open to "stamp out" inflation if it surges faster than expected.
The May Garden Chinese Restaurant in Bedford, N.S., has introduced 'Bella' to its team -- a robot that helps deliver customers' orders to their tables.
Railroad company Amtrak has announced that its Maple Leaf Train, in conjunction with VIA Rail, is back in business.
Calgary is now officially home to the world's tallest mural. German graffiti artist Mirko Reisser, known as DAIM, used a swing-stage to paint and spray-paint the tremendously tall piece of art.
Brooke Henderson, the most successful professional golfer in Canadian history, has been given the Key to the City of Ottawa.
Hockey Canada’s handling of an alleged sexual assault is again under fire as one of its highest profile sponsors, Scotiabank, announces they’re pausing their sponsorship with the Canadian hockey organization.
Marlin Briscoe, who became the first Black starting quarterback in the American Football League more than 50 years ago, died Monday. He was 76.
A coroner's report released Tuesday is calling on Quebec to teach new drivers to open their car doors with their right hand in order to prevent dooring incidents with cyclists.
Formula One condemned racist language after a slur reportedly directed at Lewis Hamilton by retired champion Nelson Piquet.