Ethics policy | Diversity statement | Corrections policy | Ownership structure | Masthead | Editorial ethics guidelines | Mission statement | Verification/fact-checking standards | Unnamed sources policy | Bylines and signatures | Trust and CTV News | Public engagement policy
This is a summary of CTV News policies and is not meant to be comprehensive. CTV News is committed to producing journalism that is accurate, fair and complete. Our journalists act with honesty, transparency, and independence, including from conflicts of interest.
As part of Bell Media, it is a core principle of CTV News to represent ethnocultural groups, Indigenous people and persons with disabilities in a balanced and accurate manner. Our policy is to seek out diverse voices, not only in the types of stories we cover but also in our sources, on-screen, on-the-air, behind the scenes and within our workforce. Understanding the composition of Bell Media's workforce is at the heart of its diversity and inclusion strategy. Bell Media employees are asked to complete a diversity questionnaire, from which data is analyzed on a monthly basis. Reports on this data along with their action plans are presented to Bell Media's Diversity Leadership Council, so it can monitor progress against benchmarks and established goals in its efforts to employ and build a diverse workforce.
Our commitment to diversity is also reflected in the types of stories we report on at CTV News, including the inquiry into the missing and murdered Indigenous women, athletes at the Invictus Games, and, for Canada’s 150th birthday, a five-part series on new Canadians who came to Canada from all corners of the world. CTV News monitors the statistics of its full-time staff as it is committed to employment equity and diversity. To protect individual privacy, it does not publicly disclose these numbers.
The goal of CTV News is to be accurate and balanced. Our credibility on air and online depends upon such reporting. Accordingly, CTV News will endeavour to promptly correct significant errors of fact in its journalism, once we determine that an error has been made. The placement of a correction made will be dependent upon how critical the error is, when it is discovered and the repercussions of the error. If we are correcting a significant error in an online article, photo caption, video or other content, we should post a correction on the story page explaining the alteration in a timely fashion. Sometimes, our reporting may be accurate, but the wording used may not be as clear as it could be. In these situations, CTV News will consider rewriting the story and/or publishing a clarification.
An online article is not considered inaccurate, or does not contain an error, simply because there have been future developments in a story after publication. However, CTV will consider newly available information to determine whether an update is necessary. In the case of an update, a specific notification to our readers is not usually necessary as a time stamp will indicate that an update has occurred. Our archival material is very important, and in this digital age, reflects a permanent record of the information available at the time of original publication. In some exceptional cases, that material or parts of it may be substantially wrong. In these situations, we will review the material and determine whether the original story should be revised or rewritten, or whether an update, clarification or correction should be published. The content of a significant correction or clarification and its timing and placement will be the ultimate responsibility of senior news management.
Requests to remove online content: Our online journalism is part of the historical record and our archives represent our commitment to accuracy and fairness. Since our online material is available indefinitely and can be searched and retrieved online, we are regularly being asked to “unpublish” or remove online articles or video, often many years after the content was first published. We do not, except in very narrow circumstances, unpublish articles or video. Source remorse or embarrassment is not a reason to unpublish. If someone changes their mind about being quoted, that is not sufficient reason to remove content from our archives.
However, if there is a change in circumstances, for example, criminal charges were dropped after we had reported that a person was charged with an offence, CTV will review the new information and consider whether it is warranted to update our story to include the new facts. If we determine that an update is appropriate, the original story will not be removed, only updated. We will only consider removal requests in very exceptional circumstances. These may include legal considerations or where the named person is facing genuine threats of physical harm. In these rare circumstances, any decision to remove content must be weighed against the public’s right to know and the historical record and only after consultation with senior news management, who will make the final decision, after considering all these issues including legal ramifications.
Founded in 1971, CTV News is from Bell Media, part of BCE, a publicly traded company. CTV News operations include specialty channels CTV NEWS CHANNEL, BNN Bloomberg, CP24, and information programming including CTV NATIONAL NEWS WITH OMAR SACHEDINA, CTV NATIONAL NEWS WITH SANDIE RINALDO, W5, POWER PLAY, and QUESTION PERIOD. CTV News’ digital operations include flagship news sites CTVNews.ca, as well as CP24.com and BNNBloomberg.ca, and are complemented by the CTV News, CP24 and BNN Bloomberg apps. Part of Bell Media’s vast slate of podcast offerings, CTV News’ podcasts include QUESTION PERIOD, POWER PLAY and TREND LINE. CTV News is committed to upholding principles of journalistic independence and is governed by a Journalistic Independence Policy ensuring independence and non-interference between BCE and CTV News while remaining in compliance with the Broadcast Act and relevant industry codes.
CTV News is funded through advertising revenue and does not receive government funding or subsidies.
Vice President, CTV News
Director, Digital Growth
General Manager, CP24 & CTV News Toronto
Director & Executive Producer, CTV News Editorial & News Gathering
General Manager, CTV News Channel & BNN Bloomberg
News Director, Digital Growth
Executive Producer, Audience Growth & Development
CTV News’ newsgathering is independent of commercial or political interests. We do not accept gifts, including paid travel, in order to avoid any conflict-of-interest or appearance thereof. When we rely on an organization for a product or access to an event, we are transparent about the relationship and note it within the relevant work. The newsroom is insulated from advertisers and underwriters by a firewall. All CTV News properties, news directors, producers, editors, and journalists follow our internal CTV News Policy Handbook which specifies strict adherence to the RTDNA Code of Journalistic Ethics and the Canadian Association of Broadcasters’ (CAB) Code of Ethics, which mutually govern impartiality in the newsgathering process.
These codes also govern the dissemination of information and news to our readers and viewers. These guiding principles underscore our commitment to journalism that is accurate and reliable in the public interest.
CTV News’ mandate is to uphold journalistic integrity and independence under all circumstances and at all times, without exception. As a reputable news organization in a democracy, it is the fundamental purpose of CTV News to enable Canadians to know what is happening and to clarify events so they may form their own conclusions. This is done through accurate, fair, and relevant stories told in a clear and compelling way.
With a perspective that is uniquely Canadian and via a network of national, international, and local news operations, our mission is to be Canada’s most trusted news source, providing the most timely and relevant news and information on all platforms while adhering to the highest standards of journalism at all times. Our target audience is a broad cross-section of Canadians of all ages who are interested in the world around them.
This news organization commits to do its best to publish accurate information across all of its content. We take many steps to ensure accuracy: We investigate claims with skepticism; question assumptions; challenge conventional wisdom; confirm information with subject-matter experts; and seek to corroborate what sources tell us by talking with other informed people or consulting documents. We verify content, such as technical terms, stats, etc., against source documents or make clear who is providing the information. We may share relevant components of a story with a primary source or an outside expert to verify them.
We stand by the information as accurate, and if it’s not, we will change it as quickly as possible and be transparent with our readers about the magnitude of the error.
We guide our journalists to ask the following questions when they double-check information in a quest for the truth.
We welcome feedback from our readers and sources regarding the information that we publish. Contact: firstname.lastname@example.org.
We provide a means for the public to report inaccurate or contested material.
We include the name and contact information for the reporter, as well as the editor’s name, for each substantive news item that we publish.
Our objective is to get everything 'on the record.' Our viewers deserve to know where we get our information, who our sources are and why their comments merit their trust. We should strive to attribute all comments. We must guard against those who wish to use anonymity as a means to hide the truth, deride opponents or manipulate public opinion. But there are circumstances when permitting anonymity is necessary to obtain sensitive information vital to the public good or where the source might face harm, legal jeopardy or loss of livelihood for speaking with us.
We are committed to using bylines except in circumstances as described below, when stories are the culmination of several journalists or when they are supplied by a news agency.
CTVNews.ca staff: If you see the CTVNews.ca staff byline rather than a byline for a specific reporter, writer or producer, it may be that the story was a piece of content based on the work of several people. It may be a collaboration based on the work of several journalists at CTV News, including and not limited to: writers, producers, reporters, trusted content from wire agencies (see information below). On some pages you will see bylines from news agencies rather than CTVNews.ca staff. We trust news agencies to help us cover the world as fully as possible and to adhere to the highest journalistic standards.
The Canadian Press: CP has been Canada's trusted national news agency for more than 100 years, a news source and leader in providing real-time, bilingual multimedia stories across print, broadcast and digital platforms. Through words, photos, graphics, audio and video, more than 180 journalists cover news stories that impact Canadians with fairness, compassion, accuracy and taste. CP, a for-profit enterprise owned jointly by three of Canada's largest media companies, gives Canadians an authentic, unbiased source, driven by truth, accuracy and timeliness. More details about CP's news principles are available here.
The Associated Press: AP is an independent, not-for-profit news co-operative, serving member newspapers and broadcasters in the U.S., and other customers around the world. CTV News is proud to be one of them. AP journalists in more than 100 countries tell the world’s stories, from breaking news to investigative reporting to visual storytelling. Since 1846, AP has been covering the world’s biggest news events, always committed to the highest standards of objective, accurate journalism. Learn more about policies and standards in AP’s Statement of News Values and Principles.
AFP: Agence France-Presse’s network of 201 bureaus covers 151 countries, with 80 nationalities represented among its 2,400 collaborators. AFP is a global news agency delivering in-depth coverage of the events shaping our world from conflicts to politics, economics, sports, entertainment and the latest breakthroughs in health, science and technology.
The Agency operates regional hubs in five geographical zones: Africa, North America, Latin America, Asia, Middle East. Learn more about AFP’s editorial standards and best practices here.
CNN: Staffed 24 hours, seven days a week by a dedicated team in CNN bureaus around the world, CNN's digital platforms deliver news from almost 4,000 journalists in every corner of the globe.
CTV News is a member of the Trust Project, a global network of news organizations.
Founded by award-winning journalist Sally Lehrman, the Trust Project aims to build standards that affirm and amplify journalism’s commitment to transparency, accuracy, inclusion, and fairness.
Tools developed by the Trust Project, such as a system of trust indicators, are designed to inform the public so they can make informed news choices.
CTV News holds itself accountable to our commitment to journalistic standards. And in a time when readers are bombarded with information online, we want to make it easier for the public to understand how our journalism is produced.
For these reasons, CTV News has taken several measures to enhance trust and improve transparency:
Trust indicators include:
These indicators of credible journalism are also “machine-readable,” signalling to search engines and social media platforms that they are reliable sources of information.
You can find more information on the Trust Project here.
We believe that public feedback is not a one-way street -- that is, simply publishing your comments or letters. Instead, we are committed to engaging with you and taking action based on your suggestions, complaints and other feedback. You may help us develop an individual story or line of coverage, answer questions that a story may raise, identify related or under-covered issues, and teach us about new and diverse sources, experts and perspectives. In line with this, we are committed to providing greater transparency about our journalism and offering regular points of contact and interaction. We believe that news organizations have a responsibility to engage with the public on the values, issues and ideas of the day, and that we have much to gain in return.
Here’s how you can reach us: 416-384-6300 or email@example.com.
Here’s how you can reach our local teams:
A Scarborough family said they were shocked to get a notice from the City of Toronto that the artificial grass in their backyard, including a putting green, will have to be ripped out.
A man who prosecutors say ordered the 1996 killing of rapper Tupac Shakur was arrested and charged with murder Friday in a long-awaited breakthrough in one of hip-hop's most enduring mysteries.
For the past five days, vehicles laden with refugees have poured into Armenia, fleeing from the crumbling enclave of Nagorno-Karabakh in neighbouring Azerbaijan. In a special report for CTVNews.ca, journalist Neil Hauer recounts what it's like on the ground in Armenia.
The federal government looks to cut around $1B from the National Defence budget; meanwhile, an arrest made in the Tupac cold case.
Up until this week, opening a tattoo parlour in the Township of Langley in B.C.’s Fraser Valley was technically illegal.
Saskatchewan has its fair share of slang, and one phrase synonymous with our province: Bunny Hug. While this term is common phrase to most Saskatchewanians, it is apparently still fair game to be trademarked.
A growing rabbit population on Vancouver's Granville Island has been attracting coyotes, according to authorities, and the bunnies are now being trapped and taken to a vet to be euthanized.
A Manitoban is hoping his homegrown board game will make a splash at an iconic toy fair.
Blain Sonnenberg's daughters — seven-year-old Brooklyn and four-year-old Trezley — were the light of his life.
An Ontario widower, still grieving his wife's death, is unsure how to pay for a medical bill from their last vacation to Florida, which costs more than US$124,000.
Mel Ellsworth from Halifax has fallen on hard times, and is now one of many people sleeping rough in the city.
A Toronto woman has been hospitalized in France with a severe case of botulism after eating improperly preserved sardines at a Bordeaux wine bar.
When 19-year-old Jaxon Billyboy graduated high school in Williams Lake in June, it was a proud moment for his father Sheldon Bowe.
Statistics Canada has released new data about how the economy started off the third quarter, saying the country's GDP remains essentially unchanged. One economist says it highlights an ongoing trend of weak performance.
Newfoundland and Labrador Premier Andrew Furey made a solemn apology today to survivors of residential schools in southern Labrador.
Saudi Arabia's national airline is resuming flights to Canada after a five-year diplomatic spat.
A New Jersey man deliberately drove his SUV into a home and the offices of a municipal police department last week, authorities announced Friday.
A fire destroyed several waterfront buildings in Maine, including an art gallery with several paintings by Jamie Wyeth and an illustration by his grandfather, N.C. Wyeth., the building's owner said Friday.
Another Powerball drawing Saturday night, another chance at a jackpot that is inching toward $1 billion.
Tennessee and Kentucky can continue to ban gender-affirming care for young transgender people while legal challenges against those state laws proceed, federal appeals judges ruled.
The Archdiocese of Baltimore announced Friday it filed for Chapter 11 bankruptcy reorganization days before a new state law goes into effect removing the statute of limitations on child sex abuse charges and allowing victims to sue their abusers decades after the fact.
The Canadian Radio-television and Telecommunications Commission has set a threshold that determines which online streaming services will be subject to new rules arising from the Online Streaming Act, formerly known as Bill C-11.
America's top diplomat is again urging India and Canada to work together on bringing Hardeep Singh Nijjar's killers to justice -- and hopefully forestall a deepening of a serious geopolitical rift between two important allies.
Rising food prices have put 'an even bigger burden on families who were struggling before,' said the doctor, who is a member of Lax Kw'alaams First Nation on her father's side and Metis on her mother's side.
Some hospitals are instigating stricter masking rules again amid an uptick in COVID-19 cases, and although we’ve probably seen the end of broad masking mandates, some experts say the general public should also be making more use of this tool in our arsenal of measures to fight illness.
For the first time, an international team of scientists have directly observed that antimatter – the mysterious counterpart to ordinary matter – free-falls under gravity, answering a question which has been the subject of endless speculation among the scientific community.
The man arrested Thursday in the killing of a Baltimore tech entrepreneur was released from prison last year after serving a shortened sentence for a 2013 rape and was suspected in another rape days before the slaying last week, police said.
The endangered red wolf can survive in the wild, but only with "significant additional management intervention," according to a long-awaited population viability analysis released Friday.
In the last few years, China's government has promoted increasingly conservative social values, encouraging women to focus on raising children. It has cracked down on civil society movements and made laws to drive out foreign influence.
The NFL didn't need a popularity boost before Travis Kelce became enchanted with Taylor Swift. They'll gladly welcome millions of Swifties to watch this love story unfold.
Thirteen Canadian rock bands of the 1970s and 1980s rolled back the clock on Thursday as they were inducted into Canada's Walk of Fame with a night chock full of good memories and even greater radio hits.
The man accused of killing Baltimore tech entrepreneur Pava LaPere last week and committing a rape and arson days earlier will be held without bail pending trial in those cases, a judge ruled Friday.
Tech holding company Tiny Ltd. says it's buying a majority stake in movie review platform Letterboxd. Victoria, B.C.-based Tiny has not shared what it will pay for the 60 per cent stake it will take in the film diary and rating website.
Looking for baby name inspiration? A recent list of the top 20 baby names in 2022 may help with your search.
Many millions of Chinese tourists are expected to travel within their country, splurging on hotels, tours, attractions and meals in a boost to the economy during the 8-day autumn holiday period that began Friday.
The Toronto Blue Jays could clinch a playoff spot for the second straight season as soon as tonight.
The NBA suspended former San Antonio Spurs guard Joshua Primo on Friday for four games without pay for conduct detrimental to the league.
Unifor has set a deadline for its contract talks with General Motors for 11:59 p.m. on Oct. 9.
Hyundai and Kia have issued a recall for several vehicle models and are urging drivers to park away from buildings due to the risk that the issue could start a fire.