As the death toll related to the powerful storm that swept Ontario and Quebec on Saturday reached 10 on Monday, some of the hardest-hit communities were still working to take stock of the damage.
Ethics policy | Diversity statement | Corrections policy | Ownership structure | Masthead | Editorial ethics guidelines | Mission statement | Verification/fact-checking standards | Unnamed sources policy | Bylines and signatures | Trust and CTV News | Public engagement policy
This is a summary of CTV News policies and is not meant to be comprehensive. CTV News is committed to producing journalism that is accurate, fair and complete. Our journalists act with honesty, transparency, and independence, including from conflicts of interest.
As part of Bell Media, it is a core principle of CTV News to represent ethnocultural groups, Indigenous people and persons with disabilities in a balanced and accurate manner. Our policy is to seek out diverse voices, not only in the types of stories we cover but also in our sources, on-screen, on-the-air, behind the scenes and within our workforce. Understanding the composition of Bell Media's workforce is at the heart of its diversity and inclusion strategy. Bell Media employees are asked to complete a diversity questionnaire, from which data is analyzed on a monthly basis. Reports on this data along with their action plans are presented to Bell Media's Diversity Leadership Council, so it can monitor progress against benchmarks and established goals in its efforts to employ and build a diverse workforce.
Our commitment to diversity is also reflected in the types of stories we report on at CTV News, including the inquiry into the missing and murdered Indigenous women, athletes at the Invictus Games, and, for Canada’s 150th birthday, a five-part series on new Canadians who came to Canada from all corners of the world. CTV News monitors the statistics of its full-time staff as it is committed to employment equity and diversity. To protect individual privacy, it does not publicly disclose these numbers.
The goal of CTV News is to be accurate and balanced. Our credibility on air and online depends upon such reporting. Accordingly, CTV News will endeavour to promptly correct significant errors of fact in its journalism, once we determine that an error has been made. The placement of a correction made will be dependent upon how critical the error is, when it is discovered and the repercussions of the error. If we are correcting a significant error in an online article, photo caption, video or other content, we should post a correction on the story page explaining the alteration in a timely fashion. Sometimes, our reporting may be accurate, but the wording used may not be as clear as it could be. In these situations, CTV News will consider rewriting the story and/or publishing a clarification.
An online article is not considered inaccurate, or does not contain an error, simply because there have been future developments in a story after publication. However, CTV will consider newly available information to determine whether an update is necessary. In the case of an update, a specific notification to our readers is not usually necessary as a time stamp will indicate that an update has occurred. Our archival material is very important, and in this digital age, reflects a permanent record of the information available at the time of original publication. In some exceptional cases, that material or parts of it may be substantially wrong. In these situations, we will review the material and determine whether the original story should be revised or rewritten, or whether an update, clarification or correction should be published. The content of a significant correction or clarification and its timing and placement will be the ultimate responsibility of senior news management.
Requests to remove online content: Our online journalism is part of the historical record and our archives represent our commitment to accuracy and fairness. Since our online material is available indefinitely and can be searched and retrieved online, we are regularly being asked to “unpublish” or remove online articles or video, often many years after the content was first published. We do not, except in very narrow circumstances, unpublish articles or video. Source remorse or embarrassment is not a reason to unpublish. If someone changes their mind about being quoted, that is not sufficient reason to remove content from our archives.
However, if there is a change in circumstances, for example, criminal charges were dropped after we had reported that a person was charged with an offence, CTV will review the new information and consider whether it is warranted to update our story to include the new facts. If we determine that an update is appropriate, the original story will not be removed, only updated. We will only consider removal requests in very exceptional circumstances. These may include legal considerations or where the named person is facing genuine threats of physical harm. In these rare circumstances, any decision to remove content must be weighed against the public’s right to know and the historical record and only after consultation with senior news management, who will make the final decision, after considering all these issues including legal ramifications.
Founded in 1971, CTV News is from Bell Media, part of BCE, a publicly traded company. CTV News operations include specialty channels CTV NEWS CHANNEL, BNN Bloomberg, CP24, and information programming including CTV NATIONAL NEWS WITH LISA LAFLAMME, CTV NATIONAL NEWS WITH SANDIE RINALDO, W5, POWER PLAY, and QUESTION PERIOD. CTV News’ digital operations include flagship news sites CTVNews.ca, as well as CP24.com and BNNBloomberg.ca, and are complemented by the CTV News, CP24, and BNN Bloomberg apps, and text-over-video product, ON THE GO, which provide a direct connection to Canada’s most trusted news anytime and anywhere. Part of Bell Media’s vast slate of podcast offerings, CTV News’ podcasts include QUESTION PERIOD, POWER PLAY, POP LIFE, VIEWPOINTS WITH TODD VAN DER HEYDEN, and the brand new TREND LINE for the 2019 federal election. CTV News is committed to upholding principles of journalistic independence and is governed by a Journalistic Independence Policy ensuring independence and non-interference between BCE and CTV News while remaining in compliance with the Broadcast Act and relevant industry codes.
CTV News is funded through advertising revenue and does not receive government funding or subsidies.
Vice President, CTV News: Michael Melling
General Manager, Digital/Multi-Platform Growth & W5, CTV News: David Hughes
Executive Producer, CTV National News: Rosa Hwang
News Director, Digital Growth, CTV News: Joel Bowey
CTV News’ newsgathering is independent of commercial or political interests. We do not accept gifts, including paid travel, in order to avoid any conflict-of-interest or appearance thereof. When we rely on an organization for a product or access to an event, we are transparent about the relationship and note it within the relevant work. The newsroom is insulated from advertisers and underwriters by a firewall. All CTV News properties, news directors, producers, editors, and journalists follow our internal CTV News Policy Handbook which specifies strict adherence to the RTDNA Code of Journalistic Ethics and the Canadian Association of Broadcasters’ (CAB) Code of Ethics, which mutually govern impartiality in the newsgathering process.
These codes also govern the dissemination of information and news to our readers and viewers. These guiding principles underscore our commitment to journalism that is accurate and reliable in the public interest.
CTV News’ mandate is to uphold journalistic integrity and independence under all circumstances and at all times, without exception. As a reputable news organization in a democracy, it is the fundamental purpose of CTV News to enable Canadians to know what is happening and to clarify events so they may form their own conclusions. This is done through accurate, fair, and relevant stories told in a clear and compelling way.
With a perspective that is uniquely Canadian and via a network of national, international, and local news operations, our mission is to be Canada’s most trusted news source, providing the most timely and relevant news and information on all platforms while adhering to the highest standards of journalism at all times. Our target audience is a broad cross-section of Canadians of all ages who are interested in the world around them.
This news organization commits to do its best to publish accurate information across all of its content. We take many steps to ensure accuracy: We investigate claims with skepticism; question assumptions; challenge conventional wisdom; confirm information with subject-matter experts; and seek to corroborate what sources tell us by talking with other informed people or consulting documents. We verify content, such as technical terms, stats, etc., against source documents or make clear who is providing the information. We may share relevant components of a story with a primary source or an outside expert to verify them.
We stand by the information as accurate, and if it’s not, we will change it as quickly as possible and be transparent with our readers about the magnitude of the error.
We guide our journalists to ask the following questions when they double-check information in a quest for the truth.
We welcome feedback from our readers and sources regarding the information that we publish. Contact: email@example.com.
We provide a means for the public to report inaccurate or contested material.
We include the name and contact information for the reporter, as well as the editor’s name, for each substantive news item that we publish.
Our objective is to get everything 'on the record.' Our viewers deserve to know where we get our information, who our sources are and why their comments merit their trust. We should strive to attribute all comments. We must guard against those who wish to use anonymity as a means to hide the truth, deride opponents or manipulate public opinion. But there are circumstances when permitting anonymity is necessary to obtain sensitive information vital to the public good or where the source might face harm, legal jeopardy or loss of livelihood for speaking with us.
We are committed to using bylines except in circumstances as described below, when stories are the culmination of several journalists or when they are supplied by a news agency.
CTVNews.ca staff: If you see the CTVNews.ca staff byline rather than a byline for a specific reporter, writer or producer, it may be that the story was a piece of content based on the work of several people. It may be a collaboration based on the work of several journalists at CTV News, including and not limited to: writers, producers, reporters, trusted content from wire agencies (see information below). On some pages you will see bylines from news agencies rather than CTVNews.ca staff. We trust news agencies to help us cover the world as fully as possible and to adhere to the highest journalistic standards.
The Canadian Press: CP has been Canada's trusted national news agency for more than 100 years, a news source and leader in providing real-time, bilingual multimedia stories across print, broadcast and digital platforms. Through words, photos, graphics, audio and video, more than 180 journalists cover news stories that impact Canadians with fairness, compassion, accuracy and taste. CP, a for-profit enterprise owned jointly by three of Canada's largest media companies, gives Canadians an authentic, unbiased source, driven by truth, accuracy and timeliness. More details about CP's news principles are available here.
The Associated Press: AP is an independent, not-for-profit news co-operative, serving member newspapers and broadcasters in the U.S., and other customers around the world. CTV News is proud to be one of them. AP journalists in more than 100 countries tell the world’s stories, from breaking news to investigative reporting to visual storytelling. Since 1846, AP has been covering the world’s biggest news events, always committed to the highest standards of objective, accurate journalism. Learn more about policies and standards in AP’s Statement of News Values and Principles.
AFP: Agence France-Presse’s network of 201 bureaus covers 151 countries, with 80 nationalities represented among its 2,400 collaborators. AFP is a global news agency delivering in-depth coverage of the events shaping our world from conflicts to politics, economics, sports, entertainment and the latest breakthroughs in health, science and technology.
The Agency operates regional hubs in five geographical zones: Africa, North America, Latin America, Asia, Middle East. Learn more about AFP’s editorial standards and best practices here.
CNN: Staffed 24 hours, seven days a week by a dedicated team in CNN bureaus around the world, CNN's digital platforms deliver news from almost 4,000 journalists in every corner of the globe.
CTV News is a member of the Trust Project, a global network of news organizations.
Founded by award-winning journalist Sally Lehrman, the Trust Project aims to build standards that affirm and amplify journalism’s commitment to transparency, accuracy, inclusion, and fairness.
Tools developed by the Trust Project, such as a system of trust indicators, are designed to inform the public so they can make informed news choices.
CTV News holds itself accountable to our commitment to journalistic standards. And in a time when readers are bombarded with information online, we want to make it easier for the public to understand how our journalism is produced.
For these reasons, CTV News has taken several measures to enhance trust and improve transparency:
Trust indicators include:
These indicators of credible journalism are also “machine-readable,” signalling to search engines and social media platforms that they are reliable sources of information.
You can find more information on the Trust Project here.
We believe that public feedback is not a one-way street -- that is, simply publishing your comments or letters. Instead, we are committed to engaging with you and taking action based on your suggestions, complaints and other feedback. You may help us develop an individual story or line of coverage, answer questions that a story may raise, identify related or under-covered issues, and teach us about new and diverse sources, experts and perspectives. In line with this, we are committed to providing greater transparency about our journalism and offering regular points of contact and interaction. We believe that news organizations have a responsibility to engage with the public on the values, issues and ideas of the day, and that we have much to gain in return.
Here’s how you can reach us: 416-384-6300 or firstname.lastname@example.org.
Here’s how you can reach our local teams:
It's been a year since the announcement of the detection of unmarked graves at the site of what was once Canada's largest residential school – an announcement that for many Indigenous survivors was confirmation of what they already knew.
The United States and four other nations that walked out of an Asia-Pacific Economic Cooperation group meeting in Bangkok over the weekend underlined their support Monday for host nation Thailand, saying their protest was aimed solely at Russia because of its invasion of Ukraine.
A theory that the recent outbreak of monkeypox may be tied to sexual activity has put the gay community in an unfortunate position, having fought back against previous and continued stigma around HIV and AIDS, an LGBTQ2+ centre director says.
Hydro Ottawa says the damage from Saturday's storm is "simply beyond comprehension", and is "significantly worse" than the 1998 ice storm and the tornadoes that hit the capital three years ago.
A hand surgeon testified Monday that Johnny Depp could not have lost the tip of his middle finger the way he told jurors it happened in his civil lawsuit against ex-wife Amber Heard.
An email encouraging members of the Canadian Armed Forces to consider contacting Habitat for Humanity if they can't find affordable housing is casting a spotlight on a growing challenge facing many military personnel and their families.
The World Health Organization does not believe the monkeypox outbreak outside of Africa requires mass vaccinations as measures like good hygiene and safe sexual behavior will help control its spread, a senior official said on Monday.
A captured Russian soldier who pleaded guilty to killing a civilian was sentenced by a Ukrainian court Monday to life in prison -- the maximum -- amid signs the Kremlin may, in turn, put on trial some of the fighters who surrendered at Mariupol's steelworks.
There are new details about the unmarked graves near the Kamloops residential school site.
Some of British Columbia's more creative vehicle owners received bad news over the last two years: you can't put everything on a licence plate.
Funeral services were held Friday morning for Second World War fighter ace James "Stocky" Edwards in Courtenay, B.C.
A 12-year-old Ottawa boy is sharing his story after a magnet fishing trip turned up an unexpected find.
Residents on the New Brunswick island of Grand Manan are rallying to keep their village’s only bank open. The Bank of Nova Scotia, or Scotiabank, notified customers of its plans to leave Grand Manan in January.
Police were called to a Vancouver neighbourhood for reports of a cougar sighting in the area. What they found was something else.
A soon-to-be centenarian and veteran of the Second World War is about to walk 100 kilometres to raise funds for homeless veterans.
A new bill brought forward by Manitoba’s NDP would allow parents to give their children traditional Indigenous names.
Even though it is spring, some Manitobans were in for a cool surprise over the weekend as ice piled up on the shore of Lake Winnipeg, creating what looked like giant hills of ice.
Environment Canada confirmed an EF-0 tornado touched down near Caron, Sask. on Tuesday night.
A Texas 2-year-old loves cheeseburgers so much that he ordered 31 of them from McDonald's on his mom's unlocked phone.
Western University's Northern Tornadoes Project is investigating the aftermath of the deadly storm that blew across southern Ontario and Quebec, but analysis will take time.
As residents in Ontario and Quebec work to repair the damage caused by a severe storm over the weekend, many may be wondering whether their homes and cars are covered from any damages. The Insurance Bureau of Canada says wind damage is usually covered, but to confirm with their provider what losses may be included.
A British-Iranian charity worker who was detained in Tehran for almost six years says she was forced by Iranian officials to sign a false confession to spying before she was freed two months ago.
The latest updates on the war in Ukraine on Monday: Spokesman Stephane Dujarric said Monday that UN staff on the ground remain concerned about the impact on civilians by the reported fierce fighting in eastern Luhansk, Donetsk and Kharkiv regions.
President Joe Biden said Monday that the U.S. would intervene militarily if China were to invade Taiwan, saying the burden to protect Taiwan is 'even stronger' after Russia's invasion of Ukraine. It was one of the most forceful presidential statements in support of self-governing in decades.
California Gov. Gavin Newsom threatened Monday to impose mandatory water restrictions if residents don't use less on their own as a drought drags on and the hotter summer months approach.
The District of Columbia on Monday sued Meta chief Mark Zuckerberg, seeking to hold him personally liable for the Cambridge Analytica scandal, a privacy breach of millions of Facebook users' personal data that became a major corporate and political scandal.
The U.S. House Ethics Committee is investigating allegations that Republican Rep. Madison Cawthorn had a conflict of interest in a cryptocurrency he promoted and engaged in an improper relationship with a member of his staff, the panel said Monday.
The Conservative Party of Canada says its ended its investigation into a racist email sent to leadership contender Patrick Brown's campaign team after the party member purportedly behind it resigned their membership.
Canada's Public Safety Minister Marco Mendicino insists the once unknown fate of Michael Spavor and Michael Kovrig was not why the government delayed its decision to ban Huawei technologies from Canada's 5G network.
A leading adviser to the World Health Organization described the unprecedented outbreak of the rare disease monkeypox in developed countries as 'a random event' that might be explained by risky sexual behaviour at two recent mass events in Europe.
Three doses of Pfizer's COVID-19 vaccine offer strong protection for children younger than 5, the company announced Monday. Pfizer plans to give the data to U.S. regulators later this week in a step toward letting the littlest kids get the shots.
Health officials remain perplexed by mysterious cases of severe liver damage in hundreds of young children around the world.
The federal government is banning China's Huawei Technologies from involvement in Canada's 5G wireless network. Huawei and the Chinese government have vigorously denied accusations around the danger of spying, saying that the company poses no security threat.
The race to resume supersonic passenger flights nearly two decades after the retirement of Concorde was offered a glimmer of excitement on Monday when plane manufacturer Bombardier revealed high speed achievements while confirming the launch of its new business jet.
Misinformation, trolling and worse has always existed online, but content moderators say they saw a shift after the U.S. elected Donald Trump president in 2016 that reached a new height when George Floyd, a Black man in Minneapolis, was killed in police custody in May 2020, fuelling racial tensions just as the world was locked down due to the COVID-19 pandemic.
Spend enough time with Billie Eilish and you may notice her tics. The singer talked about having Tourette's syndrome in an interview with David Letterman for his Netflix series, 'My Next Guest Needs No Introduction.'
Rappers Young Thug and Gunna remained jailed on racketeering charges Monday in Atlanta following a court hearing in a case in which prosecutors have accused them of being members of a violent street gang that committed multiple murders, shootings and carjackings.
Stocks closed higher on Wall Street Monday following seven weeks of declines that nearly ended the bull market that began in March 2020.
The COVID-19 pandemic has been good for the wallets of the wealthy. Some 573 people have joined the billionaire ranks since 2020, bringing the worldwide total to 2,668, according to an analysis released by Oxfam on Sunday. That means a new billionaire was minted about every 30 hours, on average, so far during the pandemic.
Starbucks is leaving Russia for good. The coffee company paused its operations and stopped shipments of its products to Russia in March. Now, it 'has made the decision to exit and no longer have a brand presence in the market,' Starbucks said in a brief statement Monday.
A whole month of unlimited transport in Germany is just US$9.50 -- that's a great deal at any time, but in a time of fuel price hikes, rocketing car rental rates and a worldwide cost of living crisis, it becomes unbeatable.
This summer, auction house Sotheby's will display some of history's most influential tiaras -- many which have not been seen by the public in decades -- in a new exhibition called 'Power & Image: Royal & Aristocratic Tiaras.'
You have a big test, a difficult conversation or a stressful day ahead -- how much of a difference could a hug from your partner make on your state of mind? A hug can make a big difference for women, according to a new study. Unfortunately, the effect is not as powerful when it comes to men.
If the Calgary Flames thought their second-round series was going to be a cakewalk after scoring nine goals in the opening game, they forgot the firepower of their opponent.
Canadian Bianca Andreescu scored a three-set victory over Ysaline Bonaventure of Belgium in the first round of the French Open on Monday.
Novak Djokovic intends to defend his title at Wimbledon and supports the decision by the ATP men's tour to withhold ranking points from that tournament as a show of unity among players -- even though the move will negatively affect his hold on the No. 1 spot.
Some of British Columbia's more creative vehicle owners received bad news over the last two years: you can't put everything on a licence plate.
Some drivers in Toronto may be feeling on edge as Toronto is dealing with a rash of violent carjackings targeting mostly high-end vehicles.
Canadians may find a lot of long faces at the pump heading into the long weekend as gas prices across the country remain high.