Still have questions? Contact us:
As Microsoft officially ended support for Internet Explorer in 2016, video playback for some users will not play. If you're able to, we recommend watching Chrome, Firefox, Edge or Safari.
The CTV News video player is supported in the following browsers/operating systems. If you're running an older version, we recommend updating to one of the supported versions for optimal playback performance.The (CTV News | CP24) video player is supported in the following browsers/operating systems. If you're running an older version, we recommend updating to one of the supported versions for optimal playback performance.
The CTV News video player does not work in some older operating systems or browser versions. If you're running an older version, we recommend updating to one of the supported versions for optimal playback performance.
If you encounter a “Concurrency” error when attempting to play video content on the CTV News iOS app, please ensure that your device has Location Services turned on (Settings -> Privacy -> Location Services), and that within the Location Services menu, CTV News GO is set to “Always”.
Some CTV News Content may only be viewed inside of Canada because of rights restrictions, and the app therefore requires access to your device’s location to allow viewing.
If you do not wish to activate Location Services, you can watch by clicking the local section on CTV News Mobile: http://ow.ly/PKUkQ
Go to the App store on your Apple TV, and select CTV News to download it to your device. Make sure your country region is set to Canada, to access the Canadian store.
CTV NEWS is supported on Apple TV 4+, OS Version of 9.0+.
For general questions or help with your Apple TV, please visit https://support.apple.com/apple-tv
For problems signing in, you will need to contact your TV service provider, depending on how you subscribed to CTV News.
Don’t worry, it happens to the best of us.
Please contact your TV Service provider using the contact information below:
The following steps indicate how to disable the private browser setting on your device:
You will be able to switch back to private browsing after the activation is complete.
Use of the CTV NEWS app on your mobile device via Wi-Fi will count against your Internet data plan when used at home, but not your cellular data plan. If you are using a free Wi-Fi network outside the home, the service will not count to your home Internet data plan or cellular data plan. If you stream content using cellular data, it will count towards your mobile data plan.
Watching CTV NEWS on any device connected to your home network or Wi-Fi will consume bandwidth, similar to other streaming services.
This will depend on the device you are accessing CTV NEWS with. If on a mobile device, then it can range from 0.2GB to 0.9 GB per hour.
CTV NEWS will never compromise or share personal information received from our customers. Any tracking for measurement purposes is done at an aggregate level and not at an individual one.
For the best video viewing experience you should have a high speed Internet connection. The speed of your connection will determine the quality of the video, and how quickly your episode will begins playing on your computer.
If you are a Windows user, CTV NEWS requires you to have a least Windows XP with Service Pack 2. If you are a Mac user, you must have Mac OS 10.6 or better.
CTV NEWS operates using commonly accessible web protocols (HTTP, HTTPS) on standard ports for which most firewalls will allow access. If you have custom security in place, it may affect the ability of CTV NEWS to properly function. If you have installed a firewall at home, simply accept the request from your firewall asking if it’s okay to access CTV NEWS. To make CTV NEWS an exception to your computer’s firewall, go to your Internet service provider’s online Help section and follow the instructions. For firewalls at work, you will need to contact your company’s Information Technology department.
When you log in, you are logging in with your TV Service Provider username and password, and because we don't ever see your username or password, to watch CTV NEWS, your browser must enable "Third Party Cookies," and must have the ability to use secure connections. Other than that, standard browser settings will work fine. The following links will provide more details:
• Remove third party cookies on Firefox
• Remove third party cookies on Chrome
• Remove third party cookies on Internet Explorer
• Remove third party cookies on Safari
CTV NEWS will work on the most up-to-date versions of Internet Explorer, FireFox, Chrome, Safari and Edge.
Steps to download:
Visit the browser’s home page that you want to update.
Yes you do. CTV NEWS requires third-party cookies in order to confirm your subscription through a third-party service that validates this with your TV service provider. CTV NEWS does not have access to your username and password that is shared with the TV service provider. The information stored in this third-party cookie is a unique identifier that is used by CTV NEWS to communicate with this third-party authentication system.
On the web, the sign in page is available by clicking the “Sign In” button on the live page (https://www.CTV News.ca/live). In apps, it is accessed through the menu at the top left of the screen, then scroll until you reach settings. If you continue to experience difficulty, most errors can be cleared by both closing all browser windows or hard-closing the app and then re-starting it.
To hard-close the app on an iOS device, press the Home button twice, then swipe upwards on the app to close it.
On Android, use the Android menu button on the bottom of the screen and swipe the app away to close it.
On Windows 8.1, press the device back arrow button on the bottom of the screen and swipe the app down to close it.
The app is available through the Canadian Google PlayTM store, the Canadian App StoreSM on iOS, Xbox One marketplace, Windows Store and the Samsung Smart Hub on TVs and Blu Ray players from 2013-2017. Make sure you are in the Canadian version of the If you are still having difficulty with downloading the app, please contact Google, Apple Help, Windows Help or Samsung Info for further assistance.
Check that your browser has a working Internet connection by browsing a website that you frequently use. If you are able to visit other websites but not CTV News, check that you have the correct address (www.CTVNews.ca). If the site is temporarily unavailable, please check back later.
If you do not see a device activation code, please select the 'Cancel' button and try again.
You can try refreshing your browser, or if in an app, hard-close the app and try again.
There may be something wrong with the installation on your device. Please uninstall the app completely, then install it again.