Transport minister acknowledges 'unacceptable' summer travel issues, says plan is to strengthen passenger bill of rights
Transport minister acknowledges 'unacceptable' summer travel issues, says plan is to strengthen passenger bill of rights
Canada's transport minister says the federal government and the country's aviation sector are working on strengthening the passenger bill of rights following a summer plagued by delayed and cancelled flights.
While answering reporters' questions during a news conference at the Ottawa International Airport on Monday, Omar Alghabra acknowledged the "unacceptable" issues air travellers faced this year, from delayed and cancelled flights to lost luggage.
The comments came after the minister convened a summit last week with the air travel industry to discuss outstanding issues facing the sector ahead of the holidays.
Speaking on Monday, Alghabra said topics discussed included how to modernize the security screening process, ways that airports could generate additional revenue to ensure greater financial flexibility and lessons learned to reform the passenger bill of rights, including standards for the Canadian Air Transport Security Authority and other government agencies.
"Those are the type of things we're looking at because it's really important that we keep in mind the focus of the passenger experience. That's ultimately what we're all trying to do," Alghabra said.
The federal government has pointed to a surge in demand for air travel — as much as 280 per cent between February and June, Alghabra has said — and labour shortages for contributing to the issues seen at Canada's major airports, as well as others around the world.
The wait time, as of Monday, to review air travel complaints made to the Canadian Transportation Agency can be more than 18 months.
"I won't deny that there were very frustrating moments and episodes that was frustrating for passengers, that was frustrating for airlines, that was frustrating for our government, and there were a lot of lessons learned," Alghabra said.
While still below pre-pandemic levels, aircraft movement is steadily increasing and in September 2022 was 91.7 per cent of where it was in September 2019, recent data from Statistics Canada show.
This year, many Canadians also struggled to get their passports renewed as more applications were made with the easing of travel restrictions.
Alghabra said while passport processing falls under Service Canada, which Minister Karina Gould oversees, his "sense" is that the amount of time it takes to get a passport is now normal or close to normal.
The service standard for a regular passport application made in Canada, as of Monday, is 10 business days if submitted in person at a passport office and 20 business days if done in person at a regular Service Canada centre. The website states that processing times may be longer due to high volumes.
Meanwhile, Canadian airlines in April asked a federal appeal court to quash certain rules around compensation for delayed flights and damaged luggage.
With files from CTVNews.ca Data Journalist Deena Zaidi and The Canadian Press
Advocates and business owners in the beverage industry say new guidance for drinking alcohol could speed up changing consumer drinking habits as younger generations drink less and non-alcoholic beverages become more popular.
A six-year-old girl died in hospital Sunday night after being involved in an incident at the Val-Saint-Côme ski resort in Lanaudiere. Quebec police are investigating, though details into the event are not yet known. Officers indicated that it involved a T-bar lift, but they were not able to say more.
The coronavirus remains a global health emergency, the World Health Organization chief said Monday, after a key advisory panel found the pandemic may be nearing an 'inflection point' where higher levels of immunity can lower virus-related deaths.
Quebec's minister responsible for secularism, Jean-Francois Roberge, has called on Canada’s new special anti-Islamophobia advisor Amira Elghawaby to apologize and step down.
Members of Parliament return to Ottawa to resume sitting for the first time in 2023 on Monday, with the state of Canada's health-care system, the health of the Canadian economy, and rates of violent crime in this country all top of mind.
Hockey Hall of Famer Bobby Hull has died at the age of 84. He played for the NHL's Chicago Blackhawks and Hartford Whalers as well as the World Hockey Association's Winnipeg Jets over a 23-year pro career.
With Russia's invasion of Ukraine displacing millions of people, many refugees have begun to lay their roots in Canada. If you or someone you know has fled the war-torn country and settled in Canada, we want to hear from you.
On CTVNews.ca/W5: Executive Producer Derek Miller highlights an example of a W5 mini investigation that never made it to air, but made a difference in someone's life nonetheless.
On CTVNews.ca/W5: Executive Producer Derek Miller highlights some of W5's upcoming investigations, including Mexico's multi-billion dollar avocado industry run by cartels, and a continuing look into the Pivot Airlines passengers and crew who were detained for months without charges in the Dominican Republic.
The five-member Pivot Airlines crew, who had been detained in the Dominican Republic for almost eight months, is now back in Canada. An emotional airport reunion took place in a special pre-arrivals area of Toronto Pearson International Airport, as the two flight attendants, pilot, co-pilot and mechanic were greeted by family.
W5 speaks with Pivot Airlines flight attendant Christina Carello, who reveals new details about how she uncovered key evidence that had been tampered with in a nightmare ordeal in the Dominican Republic.
CTV's W5 has been shown never-before-seen surveillance footage of Punta Cana International Airport from the night before a Canadian airline crew was detained after discovering duffel bags stuffed with 210 kilograms of cocaine in their plane's avionics bay.
Fifty years ago, Omar Sachedina’s mother was expelled from Uganda along with tens of thousands of other Asians. This summer, she returned to her village for the first time. Omar recounts, in his own words, the emotional return to his mother’s homeland on CTVNews.ca.
OPS and Ottawa Bylaw officers issued 192 parking tickets and 67 Provincial Offences Notices in downtown Ottawa this weekend, as people gathered marked the one-year anniversary of the 'Freedom Convoy'.
Hockey Hall of Famer Bobby Hull has died at the age of 84. He played for the NHL's Chicago Blackhawks and Hartford Whalers as well as the World Hockey Association's Winnipeg Jets over a 23-year pro career.
The coronavirus remains a global health emergency, the World Health Organization chief said Monday, after a key advisory panel found the pandemic may be nearing an 'inflection point' where higher levels of immunity can lower virus-related deaths.
The Waterloo Fire Department is crediting a working carbon monoxide (CO) detector for potentially helping to save the lives of two people early Sunday morning.
Hockey Hall of Famer Bobby Hull has died at the age of 84. He played for the NHL's Chicago Blackhawks and Hartford Whalers as well as the World Hockey Association's Winnipeg Jets over a 23-year pro career.
The newly minted Chatham-Kent Intercounty Baseball League (IBL) franchise is immediately dropping their recently announced “Blackbirds” name after learning the term held historical derogatory use.
It could be a watershed moment for homeless policies in Ontario. A judge denied a Region of Waterloo court bid for an injunction to have homeless encampments removed from land at Victoria Street North and Weber Street West in Kitchener due to too few shelter spaces, and the decision is already on the radar of city officials and homeless advocates in London.
The newly minted Chatham-Kent Intercounty Baseball League (IBL) franchise is immediately dropping their recently announced “Blackbirds” name after learning the term held historical derogatory use.
A six-year-old girl died in hospital Sunday night after being involved in an incident at the Val-Saint-Côme ski resort in Lanaudiere. Quebec police are investigating, though details into the event are not yet known. Officers indicated that it involved a T-bar lift, but they were not able to say more.
Quebec's minister responsible for secularism, Jean-Francois Roberge, has called on Canada’s new special anti-Islamophobia advisor Amira Elghawaby to apologize and step down.
The grisly aftermath of an alleged fatal shooting was described today during the murder trial of a former medical student accused of killing a fellow student in Halifax seven years ago.
Halifax Regional Police Chief Dan Kinsella is among several Canadian police chiefs to speak out against the beating death of a Black man by several police officers in Memphis, Tenn., earlier this month.
Horror, outrage, and pain are just a few words Robert Wright uses to describe his feelings after watching Tyre Nichols pinned and assaulted by officers in Memphis.
Hockey Hall of Famer Bobby Hull has died at the age of 84. He played for the NHL's Chicago Blackhawks and Hartford Whalers as well as the World Hockey Association's Winnipeg Jets over a 23-year pro career.
Alberta Premier Danielle Smith's office says the province objects to Ottawa's plan to extend eligibility for medically assisted death to people whose sole underlying condition is a mental illness.
Alberta Premier Danielle Smith's office says the province objects to Ottawa's plan to extend eligibility for medically assisted death to people whose sole underlying condition is a mental illness.
Advocates and business owners in the beverage industry say new guidance for drinking alcohol could speed up changing consumer drinking habits as younger generations drink less and non-alcoholic beverages become more popular.
The coronavirus remains a global health emergency, the World Health Organization chief said Monday, after a key advisory panel found the pandemic may be nearing an 'inflection point' where higher levels of immunity can lower virus-related deaths.
Members of Parliament return to Ottawa to resume sitting for the first time in 2023 on Monday, with the state of Canada's health-care system, the health of the Canadian economy, and rates of violent crime in this country all top of mind.
The federal government failed to spend tens of billions of dollars in the last fiscal year on promised programs and services, including new military equipment, affordable housing and support for veterans.
The world is 'dangerously unprepared' for future pandemics, the International Federation of the Red Cross and Red Crescent Societies (IFRC) say in a report published on Monday, calling on countries to update their preparedness plans by year-end.
Advocates and business owners in the beverage industry say new guidance for drinking alcohol could speed up changing consumer drinking habits as younger generations drink less and non-alcoholic beverages become more popular.
While RSV and flu cases steadily decline in Canada, the World Health Organization is set to announce on Monday whether it still considers COVID-19 a global health emergency, but one infectious disease specialist says we still need to keep an eye on the coronavirus.
Chinese internet search major Baidu Inc is planning to launch an artificial intelligence (AI) chatbot service similar to OpenAI's ChatGPT in March, a person familiar with the matter told Reuters.
TikTok chief executive Shou Zi Chew will appear before the U.S. Energy and Commerce Committee in March, as lawmakers scrutinize the Chinese-owned video-sharing app.
YouTube superstar MrBeast is making the world clearer -- for at least 1,000 people. The content creator's latest stunt is paying for cataract removal for 1,000 people who were blind or near-blind but could not afford the surgery.
Ashley Judd says she had to re-enroll herself in trauma therapy to cope with the recent media coverage of her mother's death. In an interview with the Guardian newspaper published Monday, Judd said was forced to revisit her trauma when media outlets published pictures of the scene of her mother's death and the contents of a suicide note.
Tom Verlaine, guitarist and co-founder of the seminal proto-punk band Television who influenced many bands while playing at ultra-cool downtown New York music venue CBGB alongside the Ramones, Patti Smith and Talking Heads, has died. He was 73.
Faced with a tight labour market and a shortage of workers with key software engineering skills, some German companies are looking at thousands of layoffs in Silicon Valley as an opportunity to recruit top talent.
Most Black Canadians feel their employers made progress addressing anti-Black racism last year -- but they worry about what a recession could mean for those gains, a KPMG survey said.
When 1990s suede fringe jackets started making a comeback last year, a U.K.-based vintage clothing company decided to order four tonnes of suede from a supplier in the United States. Along with that shipment came a once-in-a lifetime discovery.
Queen of clean Marie Kondo admits that tidying up is no longer top of her to-do list. Posting on her website shortly after the birth of her third child in 2021, the Japanese organization expert reflected on motherhood, saying she had 'eased up on herself' when it comes to tidying.
Hockey Hall of Famer Bobby Hull has died at the age of 84. He played for the NHL's Chicago Blackhawks and Hartford Whalers as well as the World Hockey Association's Winnipeg Jets over a 23-year pro career.
Ford Motor Co on Monday cut prices of its electric crossover SUV Mustang Mach-E by as much as US$5,900 per vehicle, weeks after rival Tesla Inc slashed prices globally on its electric vehicles by as much as 20 per cent.
Nissan and Renault have agreed to equalize the stakes they hold in each other, both sides said Monday, ironing out a source of conflict in the Japan-French auto alliance.
Hyundai cars in Canada don't have the same anti-theft issue compared to those in the United States, a company spokesperson says, following reports that two American auto insurers are refusing to write policies for older models.
