Half of Canadians have negative opinion of latest Liberal budget: poll
A new poll suggests the Liberals have not won over voters with their latest budget, though there is broad support for their plan to build millions of homes.
The fallout from the December travel chaos continues, as the backlog of complaints made to the Canadian Transportation Agency (CTA) keeps growing.
As of Jan. 31, there have been 6,395 new complaints made to the agency since Dec. 21. Of these complaints, 2,028 are related to Air Canada, 1,951 are related to WestJet and 761 are related to Sunwing, the CTA told CTV National News on Tuesday.
Under the Air Passenger Protection Regulations, Canadians are entitled to receive up to $1,000 in compensation for delays and cancellations, depending on the size of the airline and the length of the delay, as long as the delay was within the airlines' control and not related to safety.
Filing a complaint with the CTA is supposed to be a last resort, when Canadian air passengers are denied compensation and unable to resolve their dispute while dealing directly with the airline. But instead of a prompt resolution, passengers are being told to take a number.
In total, the CTA says it's dealing with a backlog of more than 36,000 complaints, with complainants facing wait times of up to 18 months for a decision.
"We have received more complaints than we have been able to process in a given period of time," Tom Oommen, chief compliance and enforcement officer of the CTA, told CTV National News.
Dave Britton is one of the thousands of complainants waiting to hear back on a decision from the CTA. He was denied compensation by WestJet after his family trip was cancelled, but there are more than 33,000 people in line ahead of him.
"If the system works even remotely the way it's supposed to, I think we will get compensated. But if that's going to be two years from now, that money is not going to help us anytime soon," he told CTV National News. "And it's certainly not going to ease any of the pain and suffering and having to battle for something that you're entitled to."
Lawyer Adam Pawlovich, who is also waiting to hear back on a complaint from the CTA after his flight from Mexico was detoured, says he's considering filing a claim at small claims court given how long it's taking the CTA.
"We're not seeing resolution for consumers. If you don't take steps to protect your rights … at some point you're going to be out of time to seek your remedy," he told CTV National News.
Transport Minister Omar Alghabra has vowed to strengthen passenger protections and rules for airlines after the recent travel woes. On Tuesday, when asked about the thousands of new complaints to the CTA, he said he can "feel their frustration."
Alghabra added: "We are taking action and we're going to do what we can to fix the system."
A new poll suggests the Liberals have not won over voters with their latest budget, though there is broad support for their plan to build millions of homes.
Appointing a trusted person to help with financial obligations can give you peace of mind. In his personal finance column for CTVNews.ca, Christopher Liew outlines the key benefits of naming a confidant to take over your financial responsibilities, if the need ever arises.
A Toronto couple are speaking out about their “extremely dangerous” experience on board a sinking tour boat in the Dominican Republic last week.
A Winnipeg man said a single date gone wrong led to years of criminal harassment, false arrests, stress and depression.
The federal government has added $36.4 million to a program designed to support people who have been seriously injured or killed by vaccines since the end of 2020.
A photographer who worked for Megan Thee Stallion said in a lawsuit filed Tuesday that he was forced to watch her have sex, was unfairly fired soon after and was abused as her employee.
An Ontario senior’s attempt to get technical help online led him into a spoofing scam where he lost $25,000. Now, he’s sharing his story to warn others.
A Minnesota state senator and former broadcast meteorologist told police that she broke into her stepmother's home because her stepmother refused to give her items of sentimental value from her late father, including his ashes, according to burglary charges filed Tuesday.
When identical twin sisters Kim and Michelle Krezonoski were invited to compete against some of the world’s most elite female runners at last week’s Boston Marathon, they were in disbelief.
When identical twin sisters Kim and Michelle Krezonoski were invited to compete against some of the world’s most elite female runners at last week’s Boston Marathon, they were in disbelief.
The giant stone statues guarding the Lions Gate Bridge have been dressed in custom Vancouver Canucks jerseys as the NHL playoffs get underway.
A local Oilers fan is hoping to see his team cut through the postseason, so he can cut his hair.
A family from Laval, Que. is looking for answers... and their father's body. He died on vacation in Cuba and authorities sent someone else's body back to Canada.
A former educational assistant is calling attention to the rising violence in Alberta's classrooms.
The federal government says its plan to increase taxes on capital gains is aimed at wealthy Canadians to achieve “tax fairness.”
At 6'8" and 350 pounds, there is nothing typical about UBC offensive lineman Giovanni Manu, who was born in Tonga and went to high school in Pitt Meadows.
Kevin the cat has been reunited with his family after enduring a harrowing three-day ordeal while lost at Toronto Pearson International Airport earlier this week.
Molly Knight, a Grade 4 student in Nova Scotia, noticed her school library did not have many books on female athletes, so she started her own book drive in hopes of changing that.