Airbnb has banned guest who trashed Calgary home
Published Thursday, April 30, 2015 1:34PM EDT
Last Updated Thursday, April 30, 2015 2:42PM EDT
Airbnb says it has banned a guest from its lodging rentals service, and will reimburse the homeowners after a Calgary house was trashed.
Police estimate that between $50,000 and $70,000 worth of damage was done to a home that was rented out using the short-term rental website over the weekend
“We have zero tolerance for this kind of behaviour and our team is working quickly to make this right,” Airbnb spokesperson Jakob Kerr said in a statement to CTV News on Thursday.
Kerr said the guest who rented the two-storey home has been banned from using Airbnb in the future.
He said the company has been in close contact with the homeowners and are working to reimburse them.
“Over 35 million guests have stayed on Airbnb, and property damage is extremely rare,” he wrote, explaining that the company is cooperating with Calgary police, who were called to the home three times during the guest’s three-day stay.
The homeowners had been told that four people would be staying at the home from Saturday to Monday, but neighbours reported seeing a party bus roll up on Saturday evening.
Police responded to three noise complaints, but the party wasn’t shut down until Monday morning, when a fight broke out in front of the house.
Police told CTV the significant damage to the house included broken furniture, condiments smeared on the walls, as well as shattered glass, cigarette butts and other garbage strewn on the floor.
One officer called the mess "disgusting" and said the couple was forced to hire professional cleaners to remove stains from bodily fluids including urine, semen and vomit.
“The drugs, the sex, everything imaginable that would violate a home, has happened here. We don’t want to touch anything. We can’t sleep in these beds again, we can’t walk on these carpets in bare feet, ever again,” homeowner Mark King told CTV Calgary on Wednesday.
Police have reached out to the renter, though no charges have yet been laid.