'Technical issue' affecting Scotiabank credit cards, some charges being mislabelled

Angry Scotiabank customers have taken to social media to complain of mislabelled credit card payments and long wait times while on hold.

Scotiabank confirmed Sunday that it was having “an issue where legitimate charges on your credit card are mislabelled as BNS Ins.”

Luz Gomez Vallejo, from Montreal, tweeted that she had several charges labeled as a life insurance fee from Scotiabank and had been on hold on the toll-free number for an hour.

Several other Scotiabank customers complained of the same issue, with Scotiabank confirming that the “issue applies to transactions from October 18 to 20.” 

"We are currently experiencing a technical issue that is causing some credit card pending transactions to display incorrectly on customer accounts,” a Scotiabank spokesman told CTVNews.ca.

“We appreciate the patience of our customers as technical teams work to resolve the matter.”

The bank apologized for the inconvenience and hoped “to have a resolution soon.”

An issue has been identified where legitimate charges on your credit card are mislabeled as BNS Ins. We apologize for the inconvenience and hope to have a resolution soon. We will provide updates as we have them. Appreciate your patience.

— Scotiabank Helps (@ScotiabankHelps) October 20, 2019

Hey @scotiabank I have charges I did not authorize labeled under BNS Scotia Life Insurance. I did not purchase any such product from your company. What is going on?

— It's ya guuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuurl, Mars (@Yarhoza) October 20, 2019