Shopify says two 'rogue' employees involved in data breach to obtain customer records
The Ottawa headquarters of Canadian e-commerce company Shopify are pictured on Wednesday, May 29, 2019. THE CANADIAN PRESS/Justin Tang
OTTAWA -- Shopify Inc. is working with the FBI after two "rogue members" of its support team engaged in a scheme to illegitimately obtain customer transactional records of some merchants.
The Ottawa-based tech firm says it terminated the employees' access to its network and referred the data breach to law enforcement.
Shopify says it doesn't have evidence at this point in the investigation that the data was used.
It says fewer than 200 merchants whose stores were illegitimately accessed are at risk of having had their customer data exposed. This data includes basic contact information, such as email, name, and address, as well as order details, like products and services purchased.
Complete payment card numbers or other sensitive personal or financial information were not involved.
Shopify, which is Canada's most valuable company, says the incident was not the result of a technical vulnerability in its platform, and emphasized that the vast majority its customers are not affected.