Prime Minister Justin Trudeau would not say Wednesday whether he plans any changes to disability benefits paperwork, after a veteran expressed frustration that the government has repeatedly forced him to fill out forms confirming he is still a double-amputee.

NDP Leader Tom Mulcair demanded during daily question period to know what the prime minister is doing for veterans like retired Master Cpl. Paul Franklin, who lost both legs serving in Afghanistan in 2006, but is still required to get forms signed by a doctor in order to continue receiving his disability benefits.

Trudeau said that the “Liberal party has always stood up for and with our veterans to defend their interests.”

“That is why we have pledged historic investments in our veterans in our last budget,” the prime minister added. “That is why we are always listening to our veterans.”

Mulcair blasted Trudeau for going “straight to his talking points.”

“Master Cpl. Paul Franklin lost both legs bravely serving this country in Afghanistan,” Mulcair said. “The question to the prime minister was what has he done to put an end to this intolerable situation for our veterans?”

Trudeau responded that he “put forward a mandate letter for our minister of veterans affairs that asked him to respect the sacred obligation we have, as a country, towards those who have served.”

Trudeau also pointed out that the Liberals had already reopened nine veterans affairs offices closed by the Conservatives.

Mulcair later told CTV’s Power Play he believes it is “pretty obvious” that “if someone’s lost their legs, you don’t ask them to keep filling out forms.”

“It would have been an easy thing for the prime minister, who must know about the story, to simply say, ‘this was a mistake and it will never happen again’,” he said. “But instead we got talking points and he just dug in his heels.”

Franklin isn’t the only veteran frustrated by the paperwork. Retired Maj. Mark Campbell, who lost his legs in a 2008 roadside bombing in Afghanistan, says he dreads getting the long-term disability benefit forms sent about every 18 months or so by the insurance company Manulife.

Campbell said the six pages include “prying questions” about which work-related activities he is capable of performing, and a segment for his doctor to fill out to confirm that his condition hasn’t changed.

“I thought it would have been abundantly clear to everybody involved that legs don't grow back, along with testicles and other missing body parts that I have,” he said. “But that fact seems to have been lost on the insurance corporation.”

Campbell said the process is not only frustrating, but also has a “psychological impact” because it involves having to “relive the injury.”

National Defence Ombudsman Gary Walbourne said Tuesday that there are between 2,400 and 2,500 “permanently incapacitated” veterans like Franklin who shouldn’t have to face so much paperwork.

“Can we call these folks?” he said. “Can we pick up the phone and ask, ‘Has anything changed, can we do more to help you?’”

Defence Minister Harjit Sajjan defended the policy Tuesday, calling the form a generic one needed “for making sure we can provide the right service and that we can continually assess, because things may change for other veterans as well.”

Sajjan stressed that he was “in no way trying to minimize the sacrifice that has been made.”

Manulife, which administers the program on behalf of the government, points to some changes made to the forms last year.

Lt.-Gen. Christine Whitecross said the military is “trying very hard to be able to sort out this situation.”

With a report from CTV’s Mercedes Stephenson in Ottawa