Right click on the message within the video player and follow the steps to play video instantly. If that doesn't work or isn't available, follow the steps to enable Adobe Flash Player in your browser: https://helpx.adobe.com/flash-player.html
To watch video on our website Flash plugin must be enabled. Follow the directions here: https://helpx.adobe.com/flash-player.html
Browsers such as Google Chrome, Mozilla Firefox, Apple Safari are disabling flash by default. In the coming months, we will have a new solution that will not require Flash and will meet all new industry standards. The transition will be seamless to our customers and video will continue to work.
If you encounter a “Concurrency” error when attempting to play video content on the CTV News iOS app, please ensure that your device has Location Services turned on (Settings -> Privacy -> Location Services), and that within the Location Services menu, CTV News GO is set to “Always”.
Some CTV News Content may only be viewed inside of Canada because of rights restrictions, and the app therefore requires access to your device’s location to allow viewing.
If you do not wish to activate Location Services, you can watch by clicking the local section on CTV News Mobile: http://ow.ly/PKUkQ