Tips from 'The Phone Lady' on improving your phone manners
Mary Jane Copps, The Phone Lady
Published Friday, March 4, 2016 6:00AM EST
Last Updated Friday, March 4, 2016 7:40AM EST
Our ability to communicate successfully on the phone today is directly related to our ability to understand that everyone we are calling is overwhelmed.
Here are some tips on how to improve your phone presence as well as some phone trivia to get you thinking:
- Being prepared does not take away from being genuine
- Having a pen in hand while on the phone ignites the creative brain and allows us to be more responsive
- Approach phone calls with a deep respect for the importance of focus
- The muscles we use to smile impact the sound of our voice. Smile when you answer your phone
TALES FROM THE END OF THE LINE
- "Mr. Watson, come here! I want to see you!" – Alexander Graham Bell to electrical designer Thomas Watson in what is thought to have been the first-ever phone call, on March 10, 1876
- "Distance rolls away and for a few minutes every Thursday night the familiar voices tell the little family gossip that both are so eager to hear." – Bell advertisement, 1921
- "If we’re unsatisfied with the way our daily communication is going, and I think we are, the solution is to use the phone more often, not less" – Adam McDowell, National Post.
- "Call your Mom, call your Dad. Don’t text. Don’t e-mail. Call them on the phone. Tell ‘em you love ‘em" – actor J.K. Simmons, accepting the Best Supporting Actor Oscar for the film Whiplash.
- "For me, the change that occurs when we pick up the phone and speak to each other, rather than click away on our keyboards, is incredibly powerful and vital" – Mary Jane Copps, aka The Phone Lady in The Phone Book: Essential Telephone Communication Skills.
- Alexander Graham Bell’s US patent No. 174465 for the telephone was granted on March 7, 1876, three days before his historic first call.
- On April 3, 1973, a Motorola manager placed a cellular phone call as media looked on.
- Adele’s song, Hello – in which she repeatedly telephones an ex-lover – was the first single to be downloaded more than one million times in the United States in one week
- In 1992, AT&T reported 83 million calls were made on Father’s Day, compared to 106 million for Mother’s Day. But 27 per cent more of the Father’s Day calls were collectOn Jan. 9, 2007, Steve Jobs announced the iPhone at the Macworld convention, receiving substantial media attention. The first iPhone was released on June 29 of that year